REI

Reviews

• MD

  Mike Dugan

  Oct 16, 2025
  5.0
  I was traveling from boston to alabama with my surfboards, i had a soft rack that went through my windows which worked but it was so loud on the highway. Rei has everything so I decided to stop by and check out a set up before I drove another 1,000 miles. Samory spent a lot of time with me, answered a ton of questions and helped me find what I needed. I installed it in the parking lot and I am now several hours into my drive home, very happy with the setup. No road noise and its super solid. I have a 9ft longboard on my roof doing about 80mph with no worries. I didnt expect to spend 1k on a rack setup today, but my boards worth almost double and the piece of mind and the silence while driving compared to tying it down is incredible. Again huge thanks to Samory, i made a large purchase and decision in a very short amount of time and I could not be happier!! Worth every second and penny I took out of my trip to make this happen!
• HS

  Howard Smith

  Oct 7, 2025
  1.0
  Crappy selection of outdoor merchandise, everything's cost prohibited. Better off going to Target, Bass Pro or even Walmart. Rude, unhelpful racist customer dis-service. I've been a member for the last 25 years and never came across the level of idiotic racial profiling until going to the Milford location. I'm in the middle of the store looking at tech fanny packs and all 4 clerks were eyeballing me as if I were going to bolt out the door. I'm almost 70 and noticed they are quite bigoted if you don't look like you shop regularly at Abercrombie and Fitch. After my purchase I asked the check out girl if I could get a bag and she told me, "we don't have bags." At hearing that I told her I didn't see any signage as to that and she snarkily said, "we haven't had bags since 2006." While leaving disgusted I responded, "Like I was supposed to have known that?" A real crap sandwich...
• AF

  Ally Follett

  Sep 25, 2025
  5.0
  My husband and I came to get a hiking backpack to carry our 1 year old in. Syd was SO helpful!! She spent quality time with us to get it fitted, try it out (even with a screaming toddler), and gave us great tips and tricks. I don’t think we would’ve ended up purchasing without her help! And of course, grabbing some goodrs made our trip a plus
• KG

  Kristin Greco

  Aug 8, 2025
  5.0
  My husband and I have been doing more backpacking trips lately so we’ve made a lot of visits to this store. Let me tell you… Darrell is exceptional at his job. Truly. Every time we come he is right there to help us and guide us in our purchases. Darrell is really knowledgeable about camping and hiking and he’s the reason we’ve had such success on the trails. I really just can say enough about this guy. Also the woman in the shoe department (I’m so mad I forgot her name) was phenomenal and took the time to help us when we decided to randomly get into trail running lol everyone at this store is kind and excited about what they do. I’ve been to so many REIs and this one is my favorite.
• CC

  Cindi

  Jul 22, 2025
  5.0
  I went to REI in Milford tonight. I have an older Yakima kayak rack that was missing two screws . These parts were important to me and to tighten the rack placement on my car. Ryan searched the web page and then searched in the back room for these screws. It took a bit of time to do both. The customer service I received from him was above and beyond!!!! Thank you Ryan, because of his time ,effort and fabulous customer service I will be kayaking tomorrow.