REI

Reviews

• JB

  Justin Brewer

  Oct 6, 2025
  5.0
  Shout out to Chris (manager) and his team. Chris did an amazing job and was very helpful replacing my shoes. Very knowledgeable and genuinely cared. Can’t say enough great things about this guy!
• CW

  Candace Williams

  Oct 2, 2025
  1.0
  I came in with my pup and asked an associate on the floor to help me locate the pet accessories because I needed shoes. He began walking to the back and I followed him thinking that there was something he was bringing me. He came back out and said that the pet accessories are in the front and that he has to clean a spill from the floor. I was so turned off that I left. Such a strange interaction and a waste of time.
• PH

  Paul Hardwick

  Sep 26, 2025
  1.0
  Will never forget the awful experience at this location was constantly interrupted while doing my shopping I worked retail and knew exactly what they were doing Theft prevention There’s a difference between good customer service and bad loss prevention skills Almost cut Up my REI Credit Card Never again will I go into this location
• AP

  Ainsley Platt

  Sep 14, 2025
  5.0
  I had a fantastic experience at REI’s Memphis location! I drove 2 and a half hours from Little Rock, because I wanted to get fitted for my first backpacking pack and didn’t want to try figuring out how a bag should fit on my own. Mark, the kind man working in the backpack area, was absolutely FANTASTIC. We had a hard time finding a pack in my price range that fit correctly because of my body proportions, but he helped me for well over an hour, never made me feel like I was bothering him, and answered every single question I had. Not only did he show me what I needed to be looking for in a pack, but he was obviously really knowledgeable about all of the packs he had me try on. I wasn’t planning to buy a pack while I was there, but he found me one that fit well that I really liked, so I decided to go with it. I feel so much better prepared for my first backpacking trip than I did when I walked into the store. It was absolutely worth the 5 hour round trip drive. I’ve been an REI online shopper almost exclusively, but I’ll be making the drive to Memphis more often now. If you need a backpacking pack, Mark is definitely your guy!
• TM

  Tiffany Mansfield

  Sep 13, 2025
  5.0
  Thank you so much REI for helping my daughter make a wish come true she so excited to camp we appreciate everything so very much