Business Details
About
Escape Game
Red Door San Mateo is conveniently located in the Hillsdale Mall near Cinepolis Luxury Cinemas. With 5 full games and 1 mini-game escape room, each episode is tied to the next and paints a larger story of good vs evil. From a fairytale to breaking out of prison, your next adventure is just down the street! Come on by and visit us with your friends and family!
Location
Hours
Reviews
4.9
2,628 reviews
5 stars
2,538
4 stars
53
3 stars10
2 stars13
1 star14
What are people saying?
AI-generated from customer reviews
Staff Performance
Customers consistently praised the game masters for their friendliness, helpfulness, and ability to enhance the overall experience.
Room Quality
The escape rooms were noted for their creative puzzles and immersive themes, providing a fun and challenging experience.
Customer Experience
Many reviews highlighted the enjoyable atmosphere and the positive energy of the staff, contributing to a memorable outing.
Technical Issues
Some customers reported technical malfunctions during their games, which affected their experience, though staff were generally responsive.
Return Visits
A significant number of customers expressed a strong desire to return, indicating high satisfaction with their experiences.
- SSShanna3 days ago5.0Great escape rooms! Friendly staff. Had a great time
- DWDiana Williams4 days ago5.0Great experience
- NGnicole greco4 days ago5.0Such a cool experience! Hard, but fair and kids had fun! We got so close to finishing
- LRLorenzo RodriguezOct 26, 20255.0It was so scary and cool
- GPGail PennellOct 18, 20253.0Never been to an escape room that you had to read a clue on a TV above the door you come in on. No verbal contact with game master. When we asked for a clue and the game master took up time responding via TV. Usually you ask and game master responds immediately. Also there were 2 malfunctions. The first one he took his time coming into the room and the second was at the end of our time so that ate up time too. Normally the escape room extends time for mishaps. Not this place. We have done a lot of escape rooms and we will not be returning for that especially after $185 for 4 people.