Business Details
About
Auto Repair ShopBrake ShopOil Change Service StationTire ShopCar Inspection Station
Choose Randy’s Automotive in Medfield, MA as your go-to auto repair shop. We make sure you avoid misdiagnoses and unnecessary repairs with our accurate diagnostic services. We’re the preferred alternative to the expensive dealerships. Not only are our prices reasonable, but our team won’t treat you like a number. We treat you like family and your vehicle like it’s our own.
Details
- DebitAvailable
- Mobile paymentsAvailable
- RestroomAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.7
581 reviews
5 stars
508
4 stars
29
3 stars3
2 stars8
1 star
33
What are people saying?
AI-generated from customer reviews
Customer Service
Many customers praised the friendly, professional, and attentive service provided by the staff.
Waiting Area
The waiting area is frequently described as clean, comfortable, and well-equipped with snacks and drinks.
Transparency
Customers appreciated the clear communication regarding services needed and pricing, with detailed explanations provided.
Mixed Experiences
While many reviews are positive, there are notable complaints about poor service and communication from some staff members.
Pricing Concerns
Some customers expressed dissatisfaction with perceived high prices and diagnosis fees, feeling they were not justified.
- ELEmma Lussier2 days ago5.0I am a first time customer at Randy's and it couldn’t have been a better experience! I’m a teacher and they offer an educator discount which I so appreciated. They were also willing to accommodate my schedule and lend me a car if need be. Everyone was friendly and never pushy about getting me to agree to more services. I only went for a simple oil change and tire rotation, but they also did a complimentary health inspection of my vehicle and gave me honest suggestions about things I could address with my vehicle in the long run for longevity (including pictures and explanations). They definitely have the best pricing I’ve found in the area. I will be coming back and can’t recommend them enough!
- KCKurt CarlsonNov 5, 20255.0In & out (inspection) very friendly and prompt service
- JMJohn MacCallumOct 29, 20251.0Randy's failed my car inspection claiming the emergency brake failed. I asked them what it would cost me to have it fixed there and was told first there's a $167 brake inspection fee. I took it to my mechanic who tested the brake to 1,500 rpm's and the state only requires 1,200 rpm's. Obviously they tried to rip me off. Don't take your car there and make the same mistake I did.
- SSSherif SalemOct 27, 20255.0They are the best! Professional, courteous, experienced mechanics and affordable prices
- MPMichael PaganelliOct 9, 20255.0STOP LOOKING FOR A MECHANIC! You found the right one! I moved to Medfield a year ago and have tried others in the area too. Randy's is BY FAR the best one. The level of personal care you will receive here is unmatched. As a family owned business they genuinely care about their customers, and their community. The prices are fair, and they can give you a loaner while your car is being worked, but most of all the people are great! Friendly, honest, responsive, professional, and patient. They will give you all recommended preventative measures without being pushy, which is very rare. They are just so friendly and courteous and professional and knowledgeable. I can't say enough good things about them! (and my kids love the people at Randy's too!) I am so grateful I found them!