Customer Service
Carmen received numerous positive mentions for her helpful and friendly service, while other staff were criticized for being rude or unhelpful.
Service Quality
Customers reported inconsistent wash quality, with issues such as insufficient drying, lack of towels, and ineffective vacuums.
Membership Issues
Several customers expressed frustration with the aggressive sales tactics for memberships and problems related to billing and service continuity.
Cleanliness and Maintenance
While some customers appreciated the cleanliness of the facility, others noted that the vacuum equipment and wash quality have declined.
Overall Experience
Mixed reviews indicate that while some customers had great experiences, many others reported dissatisfaction with service speed and staff behavior.