IH
Ismari Hernandez
Sep 18, 2025
I brought my kids here for the first time because we were excited about the idea of “free cuddles” with the dogs. Unfortunately, our experience was very disappointing because of one of the employees.
At first, she explained the process (washing hands, taking off shoes, etc.) and was polite. But when I tried to ask about a dog, she suddenly became very passive aggressive, speaking down to me as if I were a child. She told me the dog’s spot was already taken and that I’d have to wait, even though she never mentioned that information earlier. When I pointed this out, she doubled down with the same passive tone, then added, “We’re the only ones who do this in the state.”
It got worse. While we waited, the phone rang off the hook and she answered in an incredibly rude, loud manner. In front of everyone, she raised her voice at the caller (who seemed to be a woman trying to arrange a dog pickup). She even said out loud, “I have 1,2,3,4 people looking at me right now.” It was uncomfortable and unprofessional.
Then I witnessed a dog bite and pull on a little girl’s hair, which made the child cry. Instead of handling the situation gently, this employee blamed the child, saying: “If you act scared, she’ll only do it more.” I was shocked. Blaming a child for being afraid when an animal hurts them is completely unacceptable. All while on the phone too.
After the call, my son politely asked if it was our turn yet, and her response shocked me: “Hun, you gotta be patient, we are also trying to sell these dogs so that we can stay in business.” That’s no way to speak to a child, especially when this was supposed to be a fun, family-friendly experience.
The only positive was the other employee who stepped in afterward. She was kind, gentle, and made the effort to check if the room was available for us. She treated us and my son with respect, and we really appreciated her.
Overall, the first employee completely ruined what should have been a sweet and uplifting visit. I left feeling upset and unwelcome. This was supposed to be Sunday family day full of love and light, but instead we were made to feel like a burden.