ProSource Restoration

Reviews

• WW

  wiz1606

  Jul 17, 2025
  5.0
  Drew Craig was amazing and a huge help after we had a house fire. He was very professional and took care of everything so it was smooth for us. Would recommend to anyone!
• JB

  Julian Bellamy

  Jul 9, 2025
  5.0
  We had a two stage project completed by Drew and his crew for our finished basement. First, was the demo and removal of water after our sump pump failed, they took care to move things carefully and get the job done. They gave us quotes on repairs/replacements, and when we were ready, they came back out and completed returned our basement to its “finished” form once again. Straightforward, fair pricing, and they were easy to work with.
• WH

  Wayne Hood

  May 28, 2025
  5.0
  They have some of the most knowledgeable and professional staff around. All their tradesmen and builders are the best in the state. Thanks Rick, Scott, Drew and Kelly!
• DS

  Daniel Stirm

  Apr 28, 2025
  1.0
  Disappointed and Concerned by ProSource Restoration's Business Practices I hired ProSource Restoration following a sump pump failure that resulted in approximately six inches of water in my basement. While the initial response to remove the water and damaged materials was timely, my overall experience with the company was deeply concerning and, in my opinion, indicative of questionable business practices. The first issue stemmed from poor internal communication. I was told by an office representative that the crew would have an extra sump pump on hand in case mine needed replacement. Once the crew completed the water extraction, they informed me that my sump pump was, in fact, broken—but contrary to what I had been told, they were unable to replace it. When I called the office back for clarification, I was told, “they can’t replace your sump pump because they aren’t plumbers.” This forced me to scramble to find an emergency plumber with limited time and resources. Shortly after, the office called back to say they had someone in their network who could handle the replacement—at a last-minute emergency rate of $800. When the plumber arrived, he informed me that only $400 of that amount was for his services, and the remaining $400 was a fee charged by ProSource for arranging the job. In effect, I was charged $400 simply for a referral. Furthermore, despite standard industry practices, ProSource did not provide any dehumidifiers during the drying process. Yet, on the first invoice I received, they included a nearly $400 charge for equipment that was never brought to my property. Additionally, every line item included an "after hours" surcharge—even though ProSource advertises 24/7 service and most of the work was performed during regular business hours. I requested that the humidifier charge be removed and that the after-hours premiums be revised accordingly. To their credit, they complied. However, after addressing those concerns, I received a revised invoice that included over $500 in new charges, which they claimed they had “forgot” to include on the original. Among these was what appeared to be a duplicate charge and a nearly $200 “labor minimum” fee that was never explained to me. Again, I had to engage in back-and-forth discussions to resolve these new discrepancies. While several of the billing issues were eventually addressed, the overall experience left me feeling taken advantage of during a vulnerable moment. It became clear that the company was intent on billing up to the full limit of my insurance coverage, regardless of the actual scope of work—something even my insurance agent found questionable, noting that similar jobs typically cost around $3,000, while ProSource’s charges approached the $5,000 policy limit. My overall experience with ProSource is that they made it easy for me to communicate with the office team and responded quickly to my requests, but they also displayed blatant attempts to further expose me to financial hardship in a time of vulnerability. I strongly caution others to review every invoice carefully and ask detailed questions before agreeing to services. UPDATE 01MAY25: I emailed a summary of these issues directly to the company. They tried to call me the next day to discuss. I was unavailable to talk so I asked them to respond to the email for any discussion points (I also wanted to have a paper trail for any further conversations) and they did not email me back after they said they would. I even sent a follow up email requesting a response and they have not said anything back.
• CJ

  carey jones

  Jul 15, 2023
  5.0
  Daniel and Aaron’s crew was here three days well two of demo and the rest drying with the air purifier/scrubbers they did more work than whitehouse or home works, Adems over demoing A$!….