CF
Crystal Foor
Aug 14, 2025
Profit is the #1 Priority
I’m extremely disappointed with Probst Auto Body. After my deductible and insurance payment were applied, I was shocked to learn I still owed over $1,000—far more than I expected. While I did sign paperwork agreeing to cover what insurance didn’t, I assumed that would mean a couple hundred dollars at most. When Probst received the final supplement and realized the out-of-pocket cost would be this substantial, I believe a courtesy call should have been made—especially since they are a local business and knew I was pregnant at the time and had two young children at home.
This isn’t the first time we’ve had issues. A previous repair also involved a drawn-out struggle with a different insurance company to cover costs. We gave the shop the benefit of the doubt, assuming it was a one-time problem. Unfortunately, after going through this again and speaking with other former customers, it’s clear this is a pattern.
Regarding the quality, within a week, a chrome piece popped off our door, and the passenger seatbelt had been reinstalled incorrectly—both straps were tucked inside the trim. Thankfully, my husband was able to order a replacement chrome piece and reinstall it, along with fixing the seatbelt, to avoid the hassle of bringing the van back—especially since I had just given birth.
I’ll be honest—I didn’t know much about auto body work going into this. But after this experience, I did a lot of research and spoke with numerous other shops in the area. I learned that most of them work more directly with insurance companies to minimize surprise out-of-pocket costs. I felt compelled to leave this review in the hope that it helps other families who may not be able to afford unexpected fees like this.
If you don’t want to be stuck with a surprise bill, this is not the body shop to go to. I also anticipate prices will be even higher for future customers, as their labor rates increased shortly after my repair earlier this year.
We won’t be returning to Probst Auto Body and won’t be recommending them to others.