AB
Anne Brentan
Feb 26, 2021
At the very end of January of 2020, we sustained major water damage to our home while we were out of town. ERS of North & Central Chicagoland was called in by the mitigators to remove from our house all of our electronics and every appliance - large and small - and provide the needed cleaning, sanitizing, repair and storage until the house was restored.
Needless to say, having never dealt with anything of this magnitude in our house before, we were overwhelmed with all the decisions we were asked to make in a very short amount of time – all while we were out of town and as travel home was becoming more and more inadvisable because of COVID – 19.
Jeff Liebert, the owner of ERS, more than any other person we had to deal with immediately after we were notified what had happened to our home - and through the many months ahead - was beyond patient, informative and sensitive to our needs and concerns. When initially our insurance company denied our claim for any reimbursement of anything, Jeff took an enormous amount of time with us, giving us honest information about the condition of each appliance and electronic, so we could make decisions about what we could afford to pay for and what we would have to let go. Thankfully, when our insurance reversed their decision and accepted our claim, Jeff again gave us his time to reassess everything. His calm, understanding approach to every decision we had to make – and his expertise - helped us beyond measure.
And when at last, all could be returned, we were more than satisfied with the results: Everything looked like new, inside and out!
We couldn’t be more satisfied with all that was done and we will be ever grateful to Jeff (and his staff) for their marvelous, professional work and for shepherding us so patiently, so kindly, through this difficult chapter in our lives.
Anne and Jayme Brentan