PrimoHoagies

Reviews

• JW

  J Williamson

  Sep 28, 2025
  1.0
  Very unwelcoming environment. No sense of urgency. Waited 30 minutes or more for 3 sandwiches. No one else was in the establishment. No line ahead of us. I'm assuming online orders took priority. Cashier was very lackluster. No smile. No attention to details. Told her twice that we were eating our food at the restaurant. It was to stay. We still ended up getting our stuff wrapped up and placed in plastic bags to go. I gave a tip because I thought the food would be brought to the table. I asked the cashier and she said theyd bring it to us. Not the case. So I gave a tip for what? Lackluster service with no smile and couldn't follow simple requests. To make matters worse, my husband never been there before. So he asked about the sizes of the sandwiches. She asked him if he wanted half a sandwich or a full one. He said full because he figured it was a normal size hoagie. When I went to pay for our 3 sandwiches, it came up to $67! I couldn't understand why but I paid for it. When we got our order, I got the 2 smaller sandwiches and then a huge sandwich the size of a baseball bat! Me and my husband were confused. That's not what he asked for. The cashier wasn't clear on explaining what she meant by a full sandwich vs half of one. If all this didn't already have me irritated, I then went to eat my sandwich and it tasted like a bag of pure salt. I've had sandwiches from here in the past and they never tasted like this. The quality has gone down. Extremely disgusted by the service and food quality. To think that I gave a tip on top of the bill is crazy! Never again! We aren't the type to complain but I'm pretty sure the staff heard my husband talking about the sandwich sizes and the mistake that was made because he went to the counter with our daughter and looking at the pictures and talking fairly loudly about how he didn't know the sandwich was that big when the cashier asked him what size he wanted, all while staff walked by with no acknowledgement of him or my daughter. They simply avoided any interaction. This was one of my favorite places. Haven't been here in over a year. Decided to go back today. Turns out, that was a $75 mistake.
• JH

  Jerome Hayes

  Sep 6, 2025
  1.0
  I placed an order for a sandwich on 8/20/25 at the Summerville, SC location. Had to wait an extra 10 minutes because they said they had fresh bread coming out of the oven. After receiving the sandwich, I took it home to eat but couldn't because the bread was stale. It was very hard, crumbly, and inedible. I returned the sandwich for a refund, and the employee tried to convince me that the bread was fresh and would remake the sandwich with the same batch of bread. I refused and requested a refund which he said would be issued within 3- 5 days. I returned to the store today 9/5/25 to find out why I haven't received my refund. They messed around on the computer but couldn't present any documentation confirming the transaction and telling me I need to contact my bank. I told them I needed a transaction number to reference the refund to. At that point they started telling me I had to leave. They called their boss ,"Jim", (he wouldn't give his full name) and he told me that I shouldn't be harassing 17 year olds and if I don't leave, the police will be called. We'll, deputies arrived from the Berkeley Sheriff's department, talked to the employees in the back then told me I had to leave for trespassing. I explained to the officers what was going on and their only recourse was to leave and take them to civil court. These officers were useless, Primo Hoagies is very dishonest and unconcerned about the service to its customers. I'm originally from Philly, so I know what a good hoagie or cheesesteak consist of and especially if the bread is fresh. It's a shame because I've been to this location quite a few times but no longer can I support this establishment or any in it's franchise. For the price of a sandwich you lost a repeat customer.
• JJ

  Jason Jorgensen

  Aug 16, 2025
  5.0
  Best sandwiches in town. Great product for a great price. Beats the hell out of Jersey Mike's 5.4oz of meat sandwiches. The employee Carl is great, fast and super nice?
• ED

  EL Don

  Aug 16, 2025
  5.0
  Philly steak sub was delicious, portions were pretty good. My only complaint is the audacity to ask for a tip on the point of sale machine when there isn't table service nor do they offer fountain drinks.
• AC

  Ashlee Camden

  Aug 12, 2025
  3.0
  I work for hotels and have guests who wanted to order subs. I told them that they have to try this place cause usually it's so good. We had to Uber eats due to use having cocktails. We didn't receive any napkins, salt, pepper, oil, vinegar nor the banana peppers are we asked for . It was a pretty dry sandwich. I did call and was told that there was nothing that they could do. We ordered 5 subs and its a shame they were so dry and couldn't even try to make it right. Will not order from this place for delivery anymore.