Business Details
About
Water Cooler SupplierBeverage Distributor
Our Water Direct program provides a comprehensive selection of branded beverages to meet healthy hydration needs delivered directly to your home or to commercial businesses. These brands include Poland Spring® and Pure Life®, premium brands like Saratoga® and The Mountain Valley®, regional leaders such as Arrowhead®, Deer Park®, Ice Mountain®, Ozarka®, and Zephyrhills®, purified brands including Primo Water™ and Sparkletts®, and flavored and enhanced brands like Splash Refresher™ and AC+ION®.
Location
Hours
Reviews
4.2
434 reviews
5 stars
343
4 stars1
3 stars1
2 stars4
1 star
85
What are people saying?
AI-generated from customer reviews
Delivery Issues
Numerous customers reported frequent missed or canceled deliveries, leading to significant frustration and dissatisfaction.
Customer Service
Customers experienced long hold times and unhelpful responses from customer service, with many feeling their issues were not resolved.
Billing Problems
There were multiple complaints about overcharging and billing inaccuracies, with customers struggling to get assistance.
Driver Performance
Some delivery drivers, particularly one named Enrique, received positive feedback for their friendly and efficient service.
Overall Dissatisfaction
Many customers expressed a strong desire to cancel their service due to the overall decline in quality and reliability since the merger.
- IAinc A&T ArtworkSep 30, 20251.0I'm done with this trash company, they pick up the dispenser for return and now telling me they never get it back. And keep charging me for the rental fee of the dispenser. 5 years customer and I'm done with this trash company today.
- IBIvan BatchvarovSep 17, 20251.0Simply the worst run company
- GRGuss RiddlesSep 8, 20251.0I reside in San Diego, CA. I would give them zero if I could. I have had over 10 canceled deliveries as well as messages saying I cancelled the delivery when I didn't. I called Primo customer service many times and they seemed inept and clueless. I called today and spoke with a rep, January and her supervisor Juan. The rep put in an order for 9/10/25 after this recent one was cancelled by the delivery company. I told them putting in the orders is not the issue. Delivering the orders is the problem. They advised that Primo is fully aware of how poorly the delivery service is in the area and are "escalating the issue internally", which I highly doubt. I advised the her and the supervisor "they need to employ another contractor locally and get rid of this one. By the reviews I have read, it is not getting any better. Primo is on the verge of losing all their San Deigo clients. So, they better do something about it if they want to keep this market." I have been through some mergers and have never seen one so poorly done. This company must be going under. That is all I can conclude. I ask the rep, what is going to happen when I don't get my water on 9/10. Her response was "they have to delivery it". I replied "what part of the problem with this delivery vendor don't you understand". That is the whole issue. They are not delivery the water regardless of who put it in.”
- MPMichael PaulAug 28, 20251.0They have never delivered as promised. I will be canceling
- CKcheryl kassorlaAug 23, 20251.0Since this company took over for our Costco sparklets account, we have been massively overcharged. It is impossible to get any help through customer service. We have called multiple times and gotten dropped every time. I would recommend to stay away.