Portland Avenue Self Storage

Reviews

• GP

  Gennifer Pate

  Sep 25, 2025
  1.0
  I'd give a zero stars if possible. Do not trust the clerk Bob when he says he updates your info such as a very important phone number. Although my case is not typical I hope this didn't or doesn't happen to anyone else when a loved one passes. The procedures and policies need to be reviewed or this individual re trained properly. It makes no sense to basically fraudulently extort money for over a year from a family member and have no way to update contact information for those paying going forward. In end we did not get to finish the probate process before they auction off my deceased brothers stuff. They sent all notices to the deceased persons address, email, and phone number. Why? Either Bob didn't follow procedures and policies or I suggest your system be updated to handle this kind of situation. The contract was set up in Tacoma but person with different name is paying out of tacoma how does one not look into sending a letter to the paying address when clearly the account is noted original person is deceased. I was never contacted by higher management if this arrangement was not how they run business so I think that should be kept in mind when running business going forward. I don't think it was ethical after already conversing on the phone why the storage had been lost and take 10 more minutes of lecture and attempt to prove I wasn't following up, just to give me what the buyer returned/left. They call me I dont get a bill in writing or by email. Is this not an option your system can handle? I always immediately paid off of the voicemail notice. but thanks to this clerical error of not updating my phone number we lost my dead brothers stuff. On top off that it was absolutely disrespectful after asking multiple qs to see a picture or ask to leave a name and number with the buyer I'm told by Bob 100s of people saw that unit and saw no value in it. I'm not looking sadly for monetary value it was personal value to somone like my brothers 10 year old daughter. Also on the policy how are they are aloud to keep my card on file without a written signature 🤔 and if they went that far of keeping it without written authorization why did they not run the card like they had previously in order for us to not lose the unit?
• CS

  Cassie Smith

  Jun 10, 2022
  5.0
  Very kind, and positive staff.
• AD

  Alexandra Dorning

  Apr 6, 2022
  5.0
  Good people, good prices