Pollo Tropical

3.8
1683 reviews

About

Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago. Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls. At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available

Location

Pollo Tropical
11521 N. Kendall Drive, Miami, FL
33176, United States

Hours

Reviews

3.8
1,683 reviews
5 stars
840
4 stars
297
3 stars
153
2 stars
84
1 star
309
  • AD
    Anthony Duke
    1 day ago
    1.0
    Last two times I ordered for a family of four they have forgotten at least one item. When I went back inside the male manager acted annoyed with me that they forgot my quesadilla that I ordered and paid for.
  • NC
    Nestor Cedeno
    1 day ago
    2.0
    As a whole, Apollo used to be very good, with a full sauce bar and better sandwiches. But times have clearly changed. This one in particular has seen a major decline in attention. Having to wait for over five minutes in front of the cashier because the manager was too busy dealing with scheduling two employees to give the cashier an override code… The manager should have stopped what she was doing to help the customer first so that the same customer doesn’t get annoyed over a lack of attention. Anyway, kudos to Teresa, the only person who works here that actually does her best to give customer service. Too bad she wasn’t here in this day.
  • GR
    Gise R
    4 days ago
    1.0
    I ordered a tropichop with ropa vieja. I got more rice than meat and it looks like they just threw it on.
  • SD
    samy d
    Oct 16, 2025
    1.0
    CUCARACHAS en mi wrap, esto que es a las 10:39 pm hoy 10/16/2025 me comí un wrap y mi hija otro cuanfo estoy dando el último mordisco se cayo una CUCARACHA en mi brazo y cuanfo saqué los yuca bites había otra, urgente que el departamento de salud cierre este asquerosísimo lugar,cuando entren a la cocina me entenderán, por favor no coman en este asquerosísimo lugar, fui y hablé con Csrlos Martínez supuestamente un mánager y se me rio en mi cara y me dijo que hiciera lo que quisiera
  • RD
    Renny Delgado
    Sep 18, 2025
    4.0
    Drive thru order, they're speeding up things doing the Chick-fil-A order ahead with a person instead of talking to a machine. Food has always been good, not fantastic but enjoyable. Convenience was my motive this time.