Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
4.0
3,661 reviews
5 stars
1,930
4 stars
771
3 stars
388
2 stars
182
1 star
390
What are people saying?
AI-generated from customer reviews
Food Quality
Mixed reviews on food quality, with some praising the taste while others reported issues like undercooked items and poor hygiene.
Service Issues
Frequent complaints about poor customer service, including long wait times, incorrect orders, and unhelpful staff.
Cleanliness
Several customers noted cleanliness issues in the restaurant, including dirty tables and unsanitary conditions.
Positive Experiences
Despite the negatives, many customers expressed satisfaction with the food and service, highlighting specific staff members for their excellent service.
Value for Money
Customers appreciated the affordable prices and good portion sizes, though some felt the quality did not match the price.
- XPXiomara PaganOct 27, 20251.0Rice very mushy very low on avocado ferry poor service
- SCShelly CanfieldOct 21, 20252.0We had a tough day of travel ending with missing our connecting flight so we had to stay at a hotel. We ordered for delivery. 2 out of 3 items were wrong and unappealing, we didn't want to deal with it so we went to bed hungry and disappointed.
- MPMaite PerezOct 18, 20254.0para mi la comida no es muy buena hai turnos q cosina mejor i otris no tan buenos
- LPLianelis PellicerOct 17, 20251.0Horrible servicio,mala calidad e higiene. Pésimo lugar no lo recomiendo.
- CTCS TrucksOct 11, 20255.0Wait can be long however its because the food is fresh