Pollo Tropical

Reviews

• LE

  Luis Echevarria

  1 day ago
  1.0
  The reviews are crap for a reason. Ordered a meal online. Got there and order was no where to be found. They lied and said they were waiting on chicken. No one speaks English either. Avoid like the plague.
• MH

  Melody Hartman-Richardson

  Oct 15, 2025
  5.0
  My husband and I usually go to eat at Pollo twice a week because we love the food there. Last weekend was the first time we felt really welcomed. We were greeted by a beautiful smile that said "Welcome to Pollo", we were cashier by another young lady who took good care of us, but the person who made our evening special was lady wearing a red shirt, her name was Sofia. I don't remember her last name, but what a pleasant and energetic person. I think she is new because we haven’t seen her before. While we were waiting for our meal she approached us to ask us with a smile if everything was okay and how our day was going? Which we replied “very good , thank you. It is great to see someone take the time during busy hours to make us fell welcome. What a great attitude she seemed to have, while we watched her move throughout the kitchen. Thanks Pollo Tropical for a great dinning experience, and a memorable evening.
• TS

  Tim Schumacher

  Oct 12, 2025
  1.0
  This place is absolutely terrible. The only thing they are good at is taking your money. Orders come out wrong the food is mediocre on a good day. It is down right awful. I will never go here again. Go to La Granja because at least they have a basic understanding of the English language. Sorry customer service and terrible teenagers that don't care. Grow up Pollo!
• JS

  Jasmine Santiago

  Oct 4, 2025
  5.0
  I love their tropic chops bowls
• TR

  Tyler Renny

  Sep 26, 2025
  2.0
  9/10 times you go and switch your beans out for fries they’ll forget to give you the fries