Pollo Tropical

3.7
3313 reviews

About

Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago. Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls. At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available

Location

Pollo Tropical
7901 W. Irlo Bronson Memorial Hwy, Kissimmee, FL
34747, United States

Hours

Reviews

3.7
3,313 reviews
5 stars
1,517
4 stars
596
3 stars
350
2 stars
235
1 star
615
  • NM
    Nancy Marte
    4 days ago
    1.0
    I ordered thru Uber Eats. One of the items was a flan. They send me a flan with mold!! Be aware!!! That's the quality of your food!!!
  • RA
    Ruth Andrade
    6 days ago
    5.0
    They were so nice! And the food was on point! I told them I needed enough to feed a family of 10 and they gave me plenty of options.
  • RL
    Renata Luces
    Oct 11, 2025
    1.0
    Vine a tomar una sopa de pollo , y me dieron pura agua y sin pollo , la atención es fatal , y el servicio ni se diga , la comida está más o menos la sopa está fría . Que pena venir tan lejos y no comer como se espera
  • SM
    Serena Moss
    Oct 8, 2025
    4.0
    Ordered a family meal with extra frie side. They forgot the fries. Then you MUST download the app now to give feedback and request a refund which is not a good thing for people who are not good with phones and technology. So I don't like that for them. But food was fresh, the cashier I forgot her name but African American woman waa so polite, gracious and nice. Food came out pretty quickly. I just had to deal with my daughter complaining about her fries.
  • RV
    Rafael Vargas
    Sep 28, 2025
    1.0
    Ordered a wrap today and everyone who ordered before got their order first, and then I’m did stand in front of the counter and everyone just ignore me. Then after they talked, they decided to ask me what I was waiting on, the manager didn’t even apologize she just looked at me and offered a free drink, I just wanted my order. Finally the guy started to prepare my order because they obviously didn’t even have it ready after all this time, and he apologized. Go to a different store, worse customer service.