Pollo Tropical

Reviews

• KB

  Kay Brown

  5 days ago
  4.0
  Hit or miss with the seasoning of the chicken, taste is not what it should be. Chicken taste raw, soups are more juice than a mixture of veggies, meats and corn black beans are the same much more juice than blackheads. The Mango tropichiller is the best, from this location.
• MM

  Mercy

  Oct 11, 2025
  1.0
  I’m honestly so disappointed with Pollo Tropical’s customer service. I submitted a complaint back in August through the customer service page on their website and never received any response. That experience was one of the worst I’ve ever had, and I had hoped the company would at least care enough to follow up but they didn’t. The only reason I went back two nights ago was because I was completely exhausted after a long shift at the hospital, and this location happens to be the closest one to me. Unfortunately, it was another bad experience. The employees had terrible attitudes, they were disrespectful, and my order was missing stuff again. It’s really disappointing to see that nothing has improved and that Pollo Tropical doesn’t seem to value its customers or take feedback seriously. I used to love this place, but after multiple bad experiences and zero accountability from customer service, I’m done giving them chances.
• JB

  Jakki Bryant

  Oct 9, 2025
  1.0
  My husband had (3) large orders, (1) of them being large plantains. When we opened them all of them were BLACK except (2) pieces & those were hard!! I have NEVER had an order where they all were burnt!! Maybe 1 or 2, but the entire large order except 2 pieces is insane to even put them in an order. I have been calling them & it goes to their recording. This is horrible customer svc! We go to Pollo @ least once a week & Never had this happen!!
• AA

  AM

  Sep 29, 2025
  4.0
  First time trying Pollo Tropical and it wasn’t as good as I hoped. Also it’s really expensive.
• BB

  Brian

  Sep 17, 2025
  5.0
  Pollo Tropical is one of my favorite places to grab a fresh, flavorful, and satisfying meal. Every visit reminds me why this restaurant stands out from other fast-casual spots. The atmosphere is clean, inviting, and has a tropical, laid-back vibe that makes you feel like you’ve escaped for a mini vacation. The food is consistently excellent. The grilled chicken is juicy, perfectly seasoned, and cooked to perfection — you can taste that it’s fresh off the grill. Their signature TropiChops are my go-to: customizable, healthy, and full of flavor. The rice, beans, and plantains are always hot and fresh, and the sauces are a game-changer. The cilantro garlic and curry mustard sauces are absolute must-tries — they take every bite to the next level. The portions are generous, the prices are reasonable, and the menu has something for everyone, whether you’re looking for a light meal or a hearty feast. The staff is friendly and efficient, and my orders are always prepared quickly and accurately. I also love that Pollo Tropical offers healthier options without sacrificing taste. You can build a balanced meal with fresh vegetables, grilled proteins, and wholesome sides — perfect for when you want fast food that actually feels good to eat.