Pollo Tropical

Reviews

• BG

  Brenda Guild

  Oct 20, 2025
  1.0
  I had the worst meal I ever had, what a waste of $58.00! I ordered the chicken breast meal with mash potatoes & gravy, yellow rice with vegetables, the chicken did NOT look like the menu picture. Two dried up tough, small discs of chicken. So dry I could not eat them without choking. And very small…I fed them to my dogs. Mashed potatoes & gravy were good but very small portion, and it was extra $1.50, didn’t touch the rice, it was dried out and the vegetables had a few peas, another extra $1.50. So disappointing. My daughter got the deluxe chop chop bowl, it was so small, didn’t even come up to the edge of the bowl, and she ordered two sauces that come with it, only got one so it was too dry to eat! My grandaughter got the “steak” or whatever they call it. Meat looked like small little pieces of brown dried up leather. Just awful….disgusting meals. Really a rip off. I wish I took pictures, a picture is worth a million words. Never again! What a waste of my hard earned money!! How do these people stay in business serving this crap? I gave one star b/c there were no option for negative stars which is what I would have chosen. Do better Polo Tropical, it’s embarrassing for your company.
• EN

  E.C. “SaltEye” Naples

  Oct 8, 2025
  3.0
  DONT ORDER ONLINE - missing items from my order and you have to deal with the restaurant via phone - they have no way to fix problem other than going all the way back. also waited 7 minutes for the poor girl at the register to clear her line to ask me what I was waiting for. 7 other staff all ignored me. just stand in line and order as a walk-in customer.
• JS

  Juan Salinas

  Sep 24, 2025
  4.0
  My coworker says this is fast food Cuban cuisine. Whatever it is, I liked it. I had the quarter chicken plate with white rice & black beans. The chicken was perfectly grilled, moist and tender.
• YA

  Yerin Arita5x

  Sep 24, 2025
  5.0
  Rica Comida,la Atención más o menos primera vez que iva y no sabia la combinación y la que me atendió me decía viene con arroz y frijoles entonces el menú dice viene con 2 sides qué podía elegir lo que yo quisiera, creo ella no se supo explicar,la comida Rica y el precio muy bueno
• KV

  katherin valdes

  Aug 15, 2025
  1.0
  The bad attitude towards customers in fast food stores has already become fashionable that this is disgusting especially in a store where even the manager is rude as a customer I have the right to demand what I pay for and it seems very absurd that everyone sees it as something normal it is a disgusting store I recommend that they do not come so that they avoid going through this ....... And corporations should take a good look at their workers and more if they are in charge because the truth is they will only get a bad reputation