Pollo Tropical

Reviews

• LH

  Luis Herrera

  Oct 15, 2025
  2.0
  So I ordered two large soups, but they gave me two small ones when I pointed out that the bill was for two large, they poured the small ones into the large and seal it, and that’s it. When I said something, the manager said it was fine, and they didn’t understand why I complained. I have no time for this, set the manager… Really, I thought that was your job. I go to Pollo Tropical at least once a week. Didn’t appreciate her attitude. Furthermore, when I got home, I asked for the new tostone. It was all over the place, soggy, and not good.
• RG

  Richard L. Gonzalez

  Oct 8, 2025
  1.0
  Used to visit Pollo Tropical on a weekly basis but haven't in awhile. I decided to give it another try and realized why I haven't. The place used to be packed but it isn't anymore. For one, the representative could've given a crap if I was there. I ordered what I wanted which was 1/2 chicken meal with black beans, white rice and a side order of totones and a drink. She gives me my drink and the lid for whatever reason and she figures it out the cup was defective the lid wouldn't seal. She takes the drink pours it in another where it seals but before she did she put her thumb in my drink which turned me off. I don't care if she had blue gloves on but you don't do that. I'm sure they weren't trained like that. I asked her I needed salt for my tostones but she it already had salt. I didn't! I asked her if I could get more salt but she said they didn't have it. The black beans also had no taste and I could've use some salt. Pollo Tropical used to be a place to go but it's not what it use to be. I won't be returning to Pollo Tropical. It's definitely not what it use to be.
• MB

  Marlen Becerril

  Oct 3, 2025
  1.0
  I don’t usually write reviews because I myself am a restaurant operator and chose to give the benefit of the doubt when things don’t go great; but I think the guy you have at your drive thru, Lester? Could really benefit from some BASIC customer service training. Again, maybe he was having a bad day, but he was very disrespectful when I got to the window; your location is otherwise great. I just did not have a good experience this time.
• AI

  Aminah Imani

  Sep 24, 2025
  3.0
  I ordered take out. I asked for the quarter chicken, yellow rice and black beans with plantains. Having largely chopped green and red peppers in the rice should be illegal! The crunch each time made me furious. I had to stop eating the rice. The sweet plantains were good. But… The beans tasted a little off. Portion size looked sad. I don’t have many compliments for this place and I wouldn’t recommend.
• KR

  knightly R.V

  Sep 24, 2025
  3.0
  I have always loved pollo tropical but as time goes on quality of service has gone down and it seems they take advantage that they are a corporation. I wish they improve on that side of the business. I’ve gone several times in the same week and they always run out of sauce. The bowls aren’t the same without the sauce.