Pollo Tropical

Reviews

• LS

  Little Havana Shop

  1 day ago
  5.0
  Food is always consistent, warm, tasty and happy to see they switched to recyclable containers and paper bags with handles.
• AG

  Alexis Gómez

  5 days ago
  1.0
  I have gone to Pollo Tropical various times at many locations throughout Miami. I can easily say this was the WORST experience I have ever had. First let’s talk about the service: We walked in, and ordered with Adolfo (who was clearly on something). We had to repeat our order 4 different times and he still managed to get it wrong. When getting the food, we asked for sauces and Karol could not have been more rude. I simply asked for the regular bbq, and she handed over the guava bbq. I asked her for the regular bbq and she said that there is no difference between the two, and when I pointed out that there is, she abruptly interrupted me and said that they don’t have any more regular (which is just an excuse to not take the three seconds to exchange the sauces). Simply because of her and her attitude, we will never be going back. As for the food, it could not have been worse. The tropichop and Powerade all tasted like cleaning product. It was so abismal after one bite I threw it away because I did not want to get sick. The atmosphere was also the worst out of all Pollo Tropical’s I have been to. Taking into consideration its location, we thought it was going to be cleaner, but we were dead wrong. The place was FILTHY and absolutely DISGUSTING. Not only that, but we truly felt UNSAFE going there. Due to the lack of quality of other Pollo Tropical foods, KAROL’s attitude, Adolfo’s lack of care, and the unsafe attitude, it is safe to say that we will NEVER go back to this location. -100/10
• TJ

  Tahidy Jimenez

  Oct 8, 2025
  1.0
  Qu maluco el medio pollo que me vendieron.. Al llegar a casa y dear ape la caja el pollo Quemado y maluco lo bote y las papas horrible. Qué deception no compro mas en ese sitio . El Muchacho qu me atendió no entendio lo que le pedi y me coloco cosas en la Bolsa qué no pedi horribleeeeeee
• YD

  Yenisley Daniel

  Sep 30, 2025
  1.0
  Mi esposo paso hara 1hora y el pollo no estaba bien cocido ,los frijoles estaban buenos y el arroz también pero el pollo hasta insípido
• MM

  Miriam Mendez

  Sep 26, 2025
  4.0
  Had Thee BEST Grilled Chicken Sandwich. Chicken was Tender, had lettuce, pickles & cilantro sauce. Also some wedge potatoes. Asked for extra sauce & they were happy to give