Pollo Tropical

Reviews

• DP

  Diana Puerta

  3 days ago
  3.0
  La comida no tiene buena sazón, los sabores se quedan cortos. La atención es pésima.
• OG

  oscar gomezz

  Oct 15, 2025
  5.0
  La comida pues es cumplidora es decir que pues es pollo asado y creo que cumple ahora bien los complementos no es tam del todo bien pero son aceptable no es algo a lo que plenaria ir pero pues si esta en el camino si es aceptable
• RP

  Randy Perez

  Oct 12, 2025
  1.0
  Majority of drive thru experiences here are very off putting. One occasion was asked by the drive thru cashier for cash instead of card claiming he’d provide a discount. Separately tonight waited from 8:20 (when I paid) to 8:55 in the drive thru line to get my meal. When I finally pulled up to drive thru window the cashier told me not to pull up all the way to window until he was ready with my food - not a great look telling someone not to watch their food being packaged. This also happened on a separate occasion and the guy claimed it was for drive thru wait time stats, I was asked to reverse then pull back forward. All around off putting staff at this location.
• HA

  Hope Alexander

  Oct 10, 2025
  1.0
  Food was OK, but not impressed with online take out experience. Slow service and chaotic dining room. Woman behind the drinks was very rude, held hand in my face as if ignoring me although I was waiting for carry out for over 30 minutes. Had someone else from the back not shown a bit of care and costumer service I would have canceled order or done a credit card chargeback.
• CG

  Colin Guettler-James

  Sep 28, 2025
  3.0
  This was my first time trying this lace. I'm in from Lexington, Kentucky. We ordered online and walled over from the hotel to pick up the order when it said it would be ready. I showed up about 5 minutes after the time it gave online and told them the name on the order. The person I spoke to seemed a bit confused and walked off to check on the order (I presumed). 5 minutes later or so, another employee walked up to ask what I needed. All said and done I waited about 15 minutes for the order after I showed up, which was about 20 minutes after we placed the order. The grilled chicken was somewhat overcooked/dry and I felt my large bowl had far too much rice in proportion to the other ingredients. Overall, it was decently satisfying, but the experience and food both left me wanting. I imagine it would be quite good if I caught them at a good time.