PMI Richmond

Reviews

• AF

  Angela Farmer

  today
  1.0
  UNINHABITABLE UNIT: Health Hazard, Management Refusal, and Suspect Reviews We were so excited to move into what we believed would be a clean, safe place to live. However, the experience immediately turned into a nightmare when we received our keys on 10/22/25. The Condition Upon Arrival: The unit was immediately uninhabitable. The carpet was stained, ripped, and permeated by a foul, pervasive odor that suggests long-term contamination. Additionally, the flooring in the bathroom was visibly coming up. This is not simple wear and tear; this represents a serious health and sanitation concern. Failed Resolution and Refusal to Negotiate: Management was notified immediately. We were subsequently given the run-around, repeatedly told the issue was fixed, and asked to check again. The attached photos were taken after the alleged professional cleaning and repairs were completed, proving the situation remains unaddressed. In a desperate attempt to move in, I offered to help contribute financially toward a full carpet replacement, demonstrating a willingness to be proactive and share the burden of their maintenance failure. This good-faith offer was met with a non-negotiable, firm "hard no." Their outright refusal to negotiate or commit to a resolution is unacceptable and shows a complete lack of regard for tenant well-being. Current Impact & Legal Action: Due to the pervasive odor and contamination risk, I cannot safely move my furniture into the unit, forcing me to incur additional expenses and delaying my relocation indefinitely. After multiple failed attempts to secure a clean and safe living space, I am sadly now being forced to pursue legal action to resolve this contractual violation. A Warning About 5-Star Reviews: Future renters should examine the overwhelmingly positive reviews closely. Upon reviewing them, I noted a concerning pattern: many 5-star ratings are left by profiles with only a single review history, often using eerily similar language and mentioning specific employees by name. This pattern raises serious questions about the authenticity and integrity of the overall rating score.
• AA

  Audrey

  1 day ago
  1.0
  We started paying rent almost a month ago and still have not been able to move in because of the strong, foul odor emanating from the carpets which are ripped, stained and deteriorating (as evident in the photos). On top of that, the bathroom upstairs is also not move in ready. We were just informed that the toilet needs replacing. Why these things were not taken care of before letting new tenants start leasing is confusing to me, as they should have noted all these things in their move-out inspection. We offered to put $500 of our own money to replacing the floor, but our offer was turned down and PMI told us point blank that they will not replace the carpets. We know from talking to a neighbor that the previous 3 tenancies have complained about the condition of the carpets, so it is hard for me to understand why they would turn down money to replace something that needs to be replaced. The reason they gave us for not replacing the carpets is that the landowner decided against it, but since the landowner is out of the country and they are her legal representatives in the U.S., it is PMI that bears responsibility for keeping a property safe and habitable. I am extremely disappointed because we were so excited to move in to our new place.
• SS

  Soumya

  Oct 17, 2025
  1.0
  We have been renting with them for few months and unfortunately, our experience has been disappointing. Despite several maintenance requests and clear communication, there have been repeated delays and a lack of timely response from the management team. One serious concern was our deteriorated deck, which we had reported months before it actually gave way — a major safety hazard, especially for our small children and elderly visitors. It took repeated follow-ups before any attention was given to it. Likewise, smaller issues such as faulty blinds, in the bedroom have gone unresolved, despite multiple reminders. It’s frustrating to feel that essential repairs and safety concerns are not prioritized with the urgency they deserve. We understand that managing properties can take coordination, but communication and accountability are key — and both have been lacking terribly. We hope PMI Richmond takes this feedback seriously and improves their responsiveness and maintenance timelines, because tenants deserve to feel safe and respected in their homes. It’s prudent that everyone check their new rental property in person and meet with this company in person before signing with them. Edited to add: It’s been over 3–4 weeks now, and while I understand there may have been some progress on your end, unfortunately, nothing has moved forward here. No one has come by to inspect/replace the deck, which remains in a severely broken condition. At this point, you should be hearing from the county officer soon, who has inspected the deck and other parts of the property due to the lack of progress. I hope this helps move the process forward, as the delay has been quite concerning.
• NG

  Nadine Golay

  Oct 16, 2025
  5.0
  I have to give big kudos to Jash at PMI Richmond! She is all over my maintenance requests. The turnaround to my requests is so quick! Thank you Jash!
• IM

  Isa Montoya

  Oct 15, 2025
  5.0
  Very good service, on time and dedicated to providing quality. Thanks to Jash and the technician. Great job !!