Staff Engagement
Many customers praised the staff for being friendly, attentive, and genuinely caring for the dogs, creating a welcoming environment.
Facility Cleanliness
Several reviews highlighted the cleanliness of the facility, with regular cleaning practices noted, although some concerns about sanitation were also mentioned.
Communication Issues
There were multiple complaints regarding poor communication from staff, particularly concerning dog evaluations and reservation confirmations.
Health Concerns
Some customers reported health issues with their dogs after visits, raising concerns about the facility's practices regarding vaccinations and cleanliness.
Positive Experiences
Despite some negative feedback, many customers reported positive experiences, with dogs appearing happy and well-cared for, and enjoying their time at the daycare.