Staff Friendliness
Many customers praised the staff for being friendly, helpful, and attentive, particularly highlighting individual employees like Angie and Riah.
Cleanliness
The gym is generally reported as clean, with well-maintained equipment and locker rooms, although some reviews noted issues with cleanliness in specific areas.
Crowdedness
Several reviews mentioned that the gym gets very crowded during peak hours, leading to long waits for equipment.
Equipment Availability
Customers expressed concerns about the limited variety of equipment, particularly free weights, and the frequent breakdowns of machines.
Customer Service Issues
There were multiple complaints regarding poor customer service experiences, particularly related to billing issues and unhelpful staff responses.