Planet Fitness

3.9
192 reviews

About

Fitness CenterTanning SalonSpaGymPersonal Trainer
At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength. With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.

Location

Planet Fitness
361 Newbury St, Boston, MA
02115, United States

Hours

Reviews

3.9
192 reviews
5 stars
115
4 stars
23
3 stars
9
2 stars
18
1 star
27

What are people saying?

AI-generated from customer reviews

Staff Friendliness

Many customers praised the staff for being friendly, helpful, and attentive, particularly highlighting individual employees like Angie and Riah.

Cleanliness

The gym is generally reported as clean, with well-maintained equipment and locker rooms, although some reviews noted issues with cleanliness in specific areas.

Crowdedness

Several reviews mentioned that the gym gets very crowded during peak hours, leading to long waits for equipment.

Equipment Availability

Customers expressed concerns about the limited variety of equipment, particularly free weights, and the frequent breakdowns of machines.

Customer Service Issues

There were multiple complaints regarding poor customer service experiences, particularly related to billing issues and unhelpful staff responses.
  • JP
    Jay Palmer
    4 days ago
    5.0
    Been here a year and like all the staff from the past year. Today Tanya helped me upgrade to Black Membership
  • CG
    Catari Giglio
    Oct 7, 2025
    5.0
    I absolutely love this PF location, all the workers are so sweet and thoughtful but especially my girl Angie, she’s the best, she cares about every person who comes in and makes conversation, she truly makes a huge difference! 100% recommend
  • GG
    Genesis Garcia
    Oct 1, 2025
    5.0
    Every time I go to planet fitness Angie always greets my friend and I with so much energy and enthusiasm! She stops and talks to us, overall provides a great environment to work out in!
  • MM
    Mizz
    Sep 27, 2025
    5.0
    Im always there i love working out an getting jacked u will see planet fitness an the tanning is great I love planet fitness ill always recommend u guys first thanks have a great day everyone thats working now
  • SS
    S
    Aug 27, 2025
    1.0
    I locked my bag in one of their lockers. When I got there, the lock was off, and my wallet, containing over $200, and my bank card had been stolen. The manager told me there was nothing I could do and that PLANET FITNESS isn't responsible for lost items in the locker room area, where they don't have cameras. The security logistics here are terrible.