Planet Fitness

4.4
974 reviews

About

Fitness CenterTanning SalonSpaGymPersonal Trainer
At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength. With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.

Location

Planet Fitness
1671 1H-35 S, New Braunfels, TX
78130, United States

Hours

Reviews

4.4
974 reviews
5 stars
666
4 stars
164
3 stars
47
2 stars
23
1 star
74

What are people saying?

AI-generated from customer reviews

Cleanliness

Mixed reviews on cleanliness; some praised the gym for being clean, while others reported dirty restrooms and equipment.

Staff Performance

Staff is generally friendly and helpful, but there are complaints about unprofessional behavior and high turnover.

Equipment Availability

Concerns about equipment being broken or missing, with some customers noting a lack of certain machines.

Atmosphere

The gym has a welcoming atmosphere, but some customers feel it is overcrowded and cramped.

Membership Issues

Difficulties with membership cancellation and management, with reports of unresponsive staff and unclear policies.
  • AE
    Ammun El
    Oct 26, 2025
    5.0
    Great location. Water pressure was low. Gym and staff is great.
  • CN
    Chris Nicholes
    Oct 25, 2025
    5.0
    Turn on the air conditioning please!
  • DA
    Dr. Andrews
    Oct 21, 2025
    1.0
    Men’s restroom always smells like straight up vomit for some reason. If you’re sick and vomiting everyday at planet fitness… STAY HOME!!
  • NN
    NDM NDM
    Oct 16, 2025
    2.0
    Sorry but this gym no longer meets my needs. I always loved going there as a senior citizen because there was plenty of room to maneuver through the equipment and it was known for being a judgement free zone. The circuit was secluded for us so that we could work through the machines at a steady pace without being in anyone’s way. The equipment was easy to get on and off so we weren’t concerned with falling. Others had the greater part of the gym to use with the bigger machines and for heavier workouts. Now the gym is very crowded with additional machines. I know that this indicates the financial aspirations off the CEO’s over the needs of a population that would still like to go to a gym but Planet Fitness has now become like all the other gyms in town who have no room for the seniors at a reasonable price.
  • PF
    Phil Foster
    Sep 28, 2025
    1.0
    I just started going to this location because of the 30 minute express workout and the total body enhancement. Was very disappointed when I walked in yesterday to find that the express Workout machines had been replaced. I was told by the staff at the front desk that they thought all of the express machines were being replaced in all PF’s. I hope this is not true because I will be canceling my membership. The express workout is one of the reasons I have a membership. The supposed circuit I was told was close to the express workout. I do not agree and most of the circuit machines are used for sitting and getting on social media. I almost cancelled my membership but decided to not to find out if all the express workout machines at all locations are being replaced. Won’t be back to this location.