Business Details
About
Fitness CenterTanning SalonSpaGymPersonal Trainer
At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength.
With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.
Location
Hours
Reviews
4.2
627 reviews
5 stars
379
4 stars
123
3 stars
43
2 stars
19
1 star
63
What are people saying?
AI-generated from customer reviews
Staff Friendliness
Many customers praised the friendly and welcoming staff, particularly highlighting individual employees like Alex.
Cleanliness Issues
There are significant concerns regarding cleanliness, especially in the women's locker room and restrooms, with reports of unclean conditions and unpleasant odors.
Equipment Availability
Customers noted that the gym can become overcrowded, leading to long waits for equipment, particularly during peak hours.
Renovation Feedback
While some appreciated the recent renovations and new equipment, others felt the changes did not improve the gym and even made it feel more cramped.
Customer Service Concerns
Several reviews mentioned poor customer service experiences, particularly at the front desk, with reports of rudeness and unhelpfulness from staff.
- SASalis AliNov 5, 20251.0Disgusting customer service
- SRStephanie Jones, RCSSep 29, 20255.0I have really enjoyed the staff and work out environment! Glad I signed back up
- ABAllison “Precious” BishopSep 26, 20255.0I have been to several planet fitness locations and not all staff members were inviting, but I have been visiting this location the past few days and I've felt very welcomed. I received greetings and kindness from the staff, specially Alex, when I come in for my morning workout. This is a noticeable difference compared to other locations; being welcomed truly makes a difference in my mood for when I start my workout!
- CHCrystal HerbertSep 14, 20255.0I have a planet fitness membership because I travel every week for work, but I live in Southern Maryland. When I am home Waldorf, La Plata, and Prince Frederick are all equal distance from my home. Waldorf is great, the staff in the morning is friendly and I am able to use everything I need without it being overcrowded. I will say the down side is there is always one stall and one sink out of order in the Women’s locker room and there are times when they are out of paper towels, but other than that no complaints.
- HOHenry onyeukoSep 10, 20252.0Multiple leaks on the roof at this location. You find buckets placed at the leaking areas, and of course some are missed, which end up getting the floor wet. In one of my visits, I saw the entire “functional training” area shutdown due large pool of water.