Planet Fitness

3.9
1419 reviews

About

Fitness CenterTanning SalonSpaGymPersonal Trainer
At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength. With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.

Location

Planet Fitness
13240 Metropolitan Ave, Jamaica, NY
11418, United States

Hours

Reviews

3.9
1,419 reviews
5 stars
749
4 stars
282
3 stars
134
2 stars
65
1 star
189

What are people saying?

AI-generated from customer reviews

Staff Attitude

Feedback indicates a mix of friendly and rude staff, with several customers reporting negative experiences with management and front desk personnel.

Cleanliness

While some customers praised the cleanliness of the gym, many others reported issues with dirty equipment and locker rooms.

Equipment Issues

Numerous reviews highlighted that many machines are frequently broken or poorly maintained, leading to frustration among gym-goers.

Overcrowding

Many customers expressed dissatisfaction with the gym being overcrowded, making it difficult to access machines during peak hours.

Customer Service

Several reviews mentioned poor customer service experiences, particularly regarding membership issues and staff responsiveness.
  • DS
    DAVID SOLORZANO
    Oct 16, 2025
    1.0
    La mánager de la mañana es súper grosera nunca atiende bien !pedí un cambio de estatus lo hicieron mal pedí que me eliminaran mi cuenta y tampoco ahora tengo deuda necesito solución!!!
  • RN
    Red Nine
    Oct 14, 2025
    1.0
    I’m never going back to another planet fitness for the rest of my life, it’s a waste of time, patience and once a year; money. The teenagers skip school every day to break as many machines as they can within a given 12hr period, the employees don’t care at all. Everything has tape on it. Every machine is taken by people who i can only describe as gym leeches taking multiple machines at once…. I’ve been into fitness for about 10 years, and this to me is the worst place to get it because of these reasons. Goodbye forever 👋 I wish i could give zero stars, your gym Id disgusting, sticky, stinky asks over populated with kids who never gain anything within the three horrible months I’ve endured this place.
  • SA
    Sariful Alom
    Oct 12, 2025
    4.0
    Very good place everything is clean. All stuff are very help-full and professional so many new machines they have Its good overall. Although I dont have enough time for gym now but I will go again 😅😅 Love this place
  • OO
    oxygen
    Oct 6, 2025
    1.0
    Genuinely the worst Planet Fitness I've ever been to. Staff does not give a shit. People using smith machines for well over an hour (when there's only four of them), people doing 15 sets on a machine, using 5 pairs of dumbbells, there is no sense of order, rules, or courtesy in this gym. Your workout time will be doubled simply by waiting for machines you need. Spend the extra money and go elsewhere if you actually care about your gym experience.
  • JC
    Jennifer Crocker
    Oct 5, 2025
    1.0
    I love Planet Fitness and have been a loyal member for years. They need to do a better job protecting women from intimidation while using the weights at this location. Instead of waiting their turn some men find it appropriate to walk up to women on machines and ask how many sets we have left yet they never do this to other men. This needs to stop immediately. Women should not feel targeted or pressured in the gym. Employees need to be actively monitoring the floors and holding members accountable.