Business Details
About
Fitness CenterTanning SalonSpaGymPersonal Trainer
At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength.
With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.
Location
Hours
Reviews
4.4
845 reviews
5 stars
576
4 stars
155
3 stars
43
2 stars
17
1 star
54
What are people saying?
AI-generated from customer reviews
Staff Friendliness
Many customers praised the staff for being friendly and helpful, although some reported rude interactions.
Cleanliness
The gym is frequently noted for its cleanliness, including well-maintained locker rooms and equipment.
Equipment Variety
Customers appreciate the variety of equipment available, though some expressed disappointment over the removal of certain machines.
24/7 Accessibility
The gym's 24-hour availability is a significant advantage for many members, especially those with unconventional schedules.
Customer Service Issues
Several reviews highlighted problems with customer service, particularly regarding billing and cancellation policies.
- TPTheresa PierceNov 9, 20255.0As a retiree 9Am is the perfect time to work out. Less crowds. All the equipment has refreshed.
- CCChristinaOct 3, 20254.0A few great new pieces of equipment with the upgrades but I miss the old ad/abuctor machines, standing glute, and sitting leg curls. It is hard to get tension and make adjustments for your body on the new equipment when ypu can only make limited adjustments.
- JEJon EngstrandSep 29, 20255.0Crystal PF just got brand new equipment over the weekend 9/28/25 and they have some pretty cool new pieces that I haven't seen at any other planet in the area. They have 3 free weight circuit/dead lift platforms each with an adjustable bench and pull up bar. Was a fun change of pace ending my workout with a 21x3 circuit!
- NSNik SorensenSep 28, 20252.0The new “upgrade” got rid of everything remotely beginner friendly. Been having issues with this location for quite some time. I avoid it all together in the afternoons not because of crowds, but because the afternoon staff is so rude! Will be looking for a reasonable alternative location or finding a different gym all together.
- AWangelique WSep 24, 20252.0I used to go to This location everyday & absolutely loved it. I stopped due to moving & going to a closer location. Recently I have been going back to the crystal location & if I’m being honest the new staff here are so rude it’s unbelievable. I’ve been having issues with billing & “the system” as if it’s my fault. I called in for info on the billing & the guy I spoke to was rude & gave very sarcastic tone. He kept saying the same thing as if that would help me understand what he was even talking about. I probably will never return to this location simply from this last interaction I had with him & I hope he wasn’t a manager. won’t make drop just cause this review is public but I wish they would do better & have better customer service.