Planet Fitness

Reviews

• SA

  Sheena Abdel Aziz

  Oct 4, 2025
  5.0
  Staff is always so accommodating and nice. Gym is always spotless and I love the wide variety of gym equipment. Not to mention super affordable.
• AC

  Arial Collins

  Oct 1, 2025
  1.0
  Canceling my membership because of SAMANTHA HANSON their REGIONAL MANAGER because she doesn’t know how to speak to human beings- good luck at the gym, hope you receive better service than I did.
• CE

  Chelsea Drew Edwards

  Sep 5, 2025
  5.0
  Amazing customer service
• DM

  Dory McAllister

  Jul 16, 2025
  3.0
  It's the smallest Planet Fitness I've seen in my travels. The machines are too close to each other for my comfort. Wiping down the machines when you're finished doesn't seem to be the norm here as it is in most places. The handicapped accessible shower isn't accessible because there is no shower head and no carrier to rest it on even if there were a shower head. But since there is only 1 handicap equipped shower, I tried using it anyway. The water pressure is wonderful... unless you're chasing the hose around the room, then it's a problem.
• SN

  S n

  Jun 13, 2025
  1.0
  Ongoing Concerns Regarding Gym Cleanliness, Equipment Usage, and Facility Maintenance Also, I am writing to share several ongoing concerns I’ve observed during my regular visits to your facility. I believe addressing these matters would significantly improve the experience for all members. 1. Misuse of Dumbbells and Equipment Oversight During my visit today, I noticed some members occupying and using multiple dumbbells at once without regard for other customers. This type of behavior limits access for others and creates unnecessary frustration. I kindly suggest that staff periodically monitor the gym floor to ensure fair and responsible use of shared equipment. Additionally, I’ve frequently observed machines left on or weights scattered throughout the facility, indicating a lack of regular checks. 2. Lack of Floor Supervision and Staff Inexperience While the front desk staff is consistently present, they rarely conduct walkthroughs or monitor member conduct. Furthermore, it seems that younger, less experienced staff are often on duty and are not fully familiar with equipment or facility systems. For instance, when my husband recently reported that the air conditioning wasn’t working in the treadmill and stair climber area, the response from staff was that it is "automatic" and nothing could be done. They laughed off the issue without checking or attempting to assist. 3. Air Conditioning and Temperature Control The gym has become increasingly hot and uncomfortable during the day. The air conditioning system, particularly in cardio areas, frequently appears to be malfunctioning or insufficient. I experienced this again today, and it made working out quite difficult. I respectfully request that the air conditioning system be reviewed and maintained regularly to ensure it is functioning properly—especially during warmer weather. 4. Cleanliness of Machines and Equipment I typically visit around 1:00 or 2:00 PM and have often noticed that several machines are dusty and appear not to have been cleaned in hours. For hygiene and safety, especially in shared spaces, equipment should be cleaned at least every 2 hours throughout the day. 5. Staffing Recommendations I encourage Planet Fitness to consider assigning more experienced and responsible individuals to monitor the floor and address member concerns promptly. A mature and well-trained presence would ensure better oversight of gym operations and significantly enhance member . Here is the photo