Planet Fitness

Reviews

• FL

  Fakhreddine Lokriti

  Sep 22, 2025
  1.0
  I visited Planet Fitness in Wonderland, Revere this morning for a workout, and afterward, I went to use the massage chairs. I was the only person in that area, so I politely asked if the TV could be turned off. To my surprise, I was told that staff needed the manager’s permission to do so. The manager was on the phone endlessly, and I ended up waiting nearly 10 minutes. Finally, another staff member arrived with the remote, telling me to follow her because she was “doing me a huge favor” by turning it off. Why on earth should a paying member be forced to watch TV they don’t want, especially in an empty massage area? And why does something so simple require such a ridiculous process? This is not how a customer-focused gym should operate.
• SM

  Sandra Milena

  Sep 12, 2025
  1.0
  Today, September 12, 2025, at 3:45 PM, Wonderland planet fitness. I had a bad experience with a woman at the register. She was very rude and had a lot of attitude. She needs more training on how to treat customers. She's rude and despotic. They should be more careful when hiring service staff. I've been a Planet Fitness member for over 17 years and I've never had such an uncomfortable experience. I left the gym, called to get the employee's name to file a report, and they rudely hung up on me. I hope the manager does something about this and educates these types of people more, or that they take classes on customer service. Hoy September 12/2025 3:45PM, Wonderlad Planet Fitness. tuve una mala experiencia con una mujer que estaba en registration, muy grosera y con mucha actitud, le falta mas entrenamiento de como tratar el costumers, grosera y despota, debirian de tener mas precaution al contratar el personal de servicio, llevo mas de 17 anos inscripta a planet fitness y no habia vivido una experiencia tan incomoda. me retire del gym, llame para obtener el nombre de la empleada para hacer un reporte, y me colgaron el tel con groseria. espero que el manager haga algo al respecto y eduque mas a este tipo de gente, o que tomen clases de atencion.
• VZ

  Verónica Londoño Zapata

  Sep 11, 2025
  5.0
  Siempre voy allí y todo super cómodo y agradable
• EB

  Eddy Boussiquot

  Sep 3, 2025
  1.0
  Avoid by any means necessary if you want to loose weight. The only thing you loose their is your money and patience.
• PM

  Peter Marder

  Aug 26, 2025
  3.0
  Well, you can't beat the price and its hours are highly amenable with anyone's schedules, but how about getting rid of Fox News as your "news" channel for those doing cardio? Fox News is not a news channel; it's a politics channel that parrots everything Trump said 24/7. Not all of us want to see his face along with propaganda favorable to him while trying to escape with a workout. I'd be fine with no CNN as well but that monitor isn't really facing the elliptical and treadmill machines so it's not as much an issue. I brought this up with an employee once and he just sort of shrugged his shoulders and said there was nothing he could do about it and then went back to his phone. I hope somebody who reads this will actually take action. I'm not saying no Trump--I'm saying no politics, because if anything we already get too much of it and we're looking to relax, not get angry.