Staff Excellence
Customers consistently praised the staff for being friendly, helpful, and accommodating, with specific mentions of employees like Branch, Karen, and Big Mike.
Cleanliness
Many reviews highlighted the gym's cleanliness, although there were some complaints about hygiene issues in specific areas.
Welcoming Atmosphere
The gym is noted for its welcoming environment, with staff making efforts to greet members and create a positive experience.
Equipment Availability
Some customers mentioned that the gym can get crowded, making it difficult to access certain machines during peak times.
Customer Service
Several reviews emphasized the excellent customer service, particularly during the sign-up process, with staff being patient and informative.