Planet Fitness

4.5
779 reviews

About

Fitness CenterTanning SalonSpaGymPersonal Trainer
At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength. With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.

Location

Planet Fitness
1721 Ww White Rd S, San Antonio, TX
78220, United States

Hours

Reviews

4.5
779 reviews
5 stars
588
4 stars
91
3 stars
34
2 stars
19
1 star
47

What are people saying?

AI-generated from customer reviews

Cleanliness

Many customers praised the gym for its cleanliness, although some reported issues with specific areas like showers and locker rooms.

Staff Friendliness

The staff received positive feedback for being friendly and helpful, with specific employees highlighted for their exceptional service.

Equipment Maintenance

Several reviews mentioned outdated or poorly maintained equipment, with requests for upgrades and repairs.

Atmosphere

The gym is generally described as having a positive and welcoming atmosphere, although some noted it can get crowded.

Customer Service Issues

There were complaints about poor customer service, particularly regarding membership cancellations and billing issues.
  • JA
    J. Alan
    4 days ago
    1.0
    Staff doesn't enforce the 'no gym bags or backpack policy' ...a gym bag was left on the floor in the corner for 50 minutes unattended. Staff is not to friendly when you report policy violations.
  • BB
    Big Boy
    Nov 3, 2025
    5.0
    Nice and clean.
  • JJ
    Jesse Pena Jr
    Oct 21, 2025
    5.0
    Favorite place in the world.
  • CC
    Chain Channel
    Oct 16, 2025
    5.0
    So crazy how great this place is.
  • DM
    Daniel Mathis
    Oct 6, 2025
    5.0
    Its clean n people are very friendly, I love it here