Staff Friendliness
Customers consistently praised the staff for being friendly, helpful, and welcoming, creating a positive atmosphere.
Cleanliness
The gym is frequently noted for its cleanliness, with many reviews highlighting the well-maintained facilities.
Equipment Quality
Many customers appreciated the new and well-maintained equipment, although some expressed a desire for more free weights and benches.
Customer Service Issues
Several reviews mentioned frustrations with customer service, particularly regarding membership cancellations and staff responsiveness.
Shower and Water Issues
Recurring complaints about inconsistent hot water and cleanliness in the showers were noted, indicating a need for improvement.