Cleanliness
Many customers reported issues with cleanliness, particularly in the bathrooms and locker rooms, with some describing them as gross and poorly maintained.
Customer Service
Feedback on customer service was mixed; while some praised friendly staff, many others reported rude or inattentive employees, particularly at the front desk.
Equipment Maintenance
Several reviews mentioned broken or poorly maintained equipment, including massage chairs and water fountains that have been out of service for extended periods.
Atmosphere
Some customers enjoyed the gym's atmosphere, describing it as friendly and welcoming, while others felt unsafe due to incidents of aggression from other members.
Membership Experience
Multiple customers expressed frustration with the membership cancellation process and issues related to unauthorized charges.