Cleanliness
Numerous reviews highlighted issues with cleanliness, particularly in bathrooms and showers, with reports of dirty facilities and lack of sanitation supplies.
Staff Attitude
Feedback indicates a generally poor attitude among staff, with reports of unhelpfulness, rudeness, and lack of engagement with customers.
Equipment Maintenance
Many customers noted that equipment is often broken or outdated, leading to frustration and dissatisfaction.
Customer Service
Several reviews mentioned difficulties with membership cancellations and unresponsive staff, contributing to a negative customer experience.
Facility Hours
Customers expressed frustration over inconsistent opening hours and lack of communication regarding changes, leading to inconvenience.