Cleanliness Issues
Multiple reviews highlighted persistent cleanliness problems, particularly in the men's restroom and locker areas, with reports of bad odors and unclean facilities.
Staff Professionalism
Customer feedback indicated a mix of experiences with staff professionalism, with some praising friendly service while others reported rudeness and unprofessional behavior from certain employees.
Customer Service
Several customers expressed dissatisfaction with customer service, citing unhelpful or rude staff interactions, particularly at the front desk.
Facility Maintenance
Reviews noted issues with equipment maintenance and availability, including broken machines and inadequate supplies like toilet paper and paper towels.
Atmosphere and Environment
While some customers enjoyed the friendly and welcoming atmosphere, others reported feeling unsafe due to incidents involving non-members and inadequate staff response.