Staff Attitude
Feedback on staff is mixed; while some customers praise friendly and helpful staff, others report rudeness and unprofessional behavior, particularly from management.
Cleanliness
The gym is generally described as clean, but several reviews highlight issues with restroom and locker room cleanliness, indicating a need for better maintenance.
Equipment Availability
Many customers appreciate the variety of equipment available, but some express frustration over overcrowding and limited access to popular machines.
Customer Service Issues
Several reviews mention difficulties with customer service, including issues with membership cancellations and unexpected fees, leading to dissatisfaction.
Facility Renovations
Recent renovations have received mixed reviews; while some improvements were noted, many customers feel that changes to locker rooms and showers have made them less functional.