Planet Fitness

4.3
769 reviews

About

Fitness CenterTanning SalonSpaGymPersonal Trainer
At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength. With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.

Location

Planet Fitness
3560 S Hurstbourne Prkwy, Louisville, KY
40299, United States

Hours

Reviews

4.3
769 reviews
5 stars
486
4 stars
150
3 stars
51
2 stars
21
1 star
61

What are people saying?

AI-generated from customer reviews

Cleanliness

Many customers praised the gym for being clean and well-maintained, with specific mentions of clean locker rooms and equipment.

Staff Attitude

Feedback on staff was mixed; while some customers highlighted friendly and helpful staff, others reported unprofessional behavior and rudeness from certain employees.

Equipment Issues

Several reviews noted outdated or malfunctioning equipment, particularly with treadmills and tanning beds, which frustrated users.

Membership Cancellation

Customers expressed dissatisfaction with the difficulty of canceling memberships, citing a lack of online or phone options.

Atmosphere

The gym was described as spacious and not overly crowded, contributing to a comfortable workout environment.
  • TW
    Tom Walsh
    Nov 1, 2025
    4.0
    Machine availability isn't bad. Staff are helpful. Facility is very adequate. Overall good gym to get what you need and most of what you want.
  • BS
    Bryan Smith
    Oct 8, 2025
    1.0
    You can only cancel your account from this location and you can’t do it over the phone or online you have to come into the store. They wanna make it as hard as possible on you to cancel your membership, so they can keep getting your money. Disgusting.
  • MT
    Melvin Tirador
    Sep 7, 2025
    5.0
    Another spot for truck drivers where u can workout without worry about be tow , just pass by and check yourself about the gym, just leaving a short video and you can have an idea
  • DD
    Dunier Velázquez Diaz
    Sep 2, 2025
    5.0
    Muy amables los trabajadores y todo muy limpio es muy buen lugar
  • AA
    Ari
    Aug 23, 2025
    1.0
    Need to have temp at 70 or else run big ass fans at other than slow speed.Hate this crap here