Planet Fitness

Reviews

• JZ

  Joel Zahav

  Oct 27, 2025
  5.0
  Rud Coca Cola is the bomb, Sergei just doing this job. Give one person a chance to leave even a small thing even people with big things now want to leave them around. Just trying to be equal. If I slam weights, I shouldn’t slam weights.
• BT

  Benny Tejeda

  Oct 25, 2025
  1.0
  This Planet Fitness used to be a great gym, but ever since the new manager Sergio took over, it’s gone downhill. He constantly hovers around people, interrupts workouts, and makes members feel uncomfortable. I was told not to grunt during a lift — even though it wasn’t excessive — and was also called out because a machine made a slight noise when I finished a set. After talking with other members, it’s clear I’m not the only one who feels this way. Everyone says he’s disrespectful and overly controlling, and even employees don’t seem happy working under him. This location used to be friendly and welcoming, but now it feels tense and unpleasant. A lot of loyal members have already left or are thinking about leaving because of how uncomfortable he makes everyone feel. Even his own employees don’t seem happy working under him. The gym used to feel welcoming — now it feels tense, awkward, and uninviting. Planet Fitness corporate really needs to look into this manager. He’s driving away good members and creating an environment that’s the opposite of the “Judgment Free Zone” Planet Fitness claims to be.
• PL

  pink lady

  Oct 24, 2025
  1.0
  SERGY the new manager of the elmwood park needs to be fired immediately his rude & disrespectful … I had a conversation with him regarding the harassment from his staff members regarding an email I sent out previously. The phone conversation we had earlier today he stated” I am black woman I am aggressive after I told him I am recording this conversation, “ he stated he didn’t say that I’m trying to make it a race issue “ clearly it’s a race issue & harassing issue going on at this gym. The cooperate office need to be involved. I’m going to press the issue will be reaching out to cooperate office. I consult with attorney today regarding “the recording “ some of the staff members need to be fired because the sexual relationships going on that’s conflict of interest. The cooperation needs to be involved. When elmwood park first open the manager that was there was respectful & kind towards members but it went down hill. The fake automatic email reply tells me he doesn’t care about the members. This manager have multiple complaints from google to tik tok
• SC

  Susana Cayas

  Oct 13, 2025
  1.0
  On October 13, 2025, at approximately 6:45 p.m., I experienced a very upsetting and humiliating situation at gym. The trainer, Rud Colas, yelled at me in a very aggressive and disrespectful way without any valid reason. I was simply waiting for a machine to become available when he began raising his voice and speaking to me in a manner that made me feel scared, embarrassed, and disrespected in front of others. The manager, Melissa, was present and witnessed the incident. She saw how Rud spoke to me and how inappropriate his behavior was. I believe no member should be treated or spoken to in such a disrespectful way, especially in front of others. This situation made me feel extremely uncomfortable, anxious, and hurt. I take my work seriously and always try to be respectful to everyone, so being treated like that was very painful. I respectfully request that this incident be reviewed, as the security cameras will clearly show what happened at that time.
• TT

  T

  Oct 9, 2025
  4.0
  I have been a loyal member of this Planet Fitness location since it opened and have always appreciated the convenience of location and some friendly staff. Unfortunately, my experience has drastically changed since the arrival of the new manager earlier this year. This manager SERJAY/SERGIO has repeatedly displayed provoking and disrespectful behavior not only towards me but others. On one recent occasion, while I was in the middle of my workout, he walked up to me and demanded that I pick up my 4x6 body pouch, which I keep near me at all times because it contains my inhaler. I had simply pushed it against the wall while stretching on the floor, and it was not in anyone’s way. Instead of handling the matter politely, he continued to harass and intimidate me, returning multiple times to address the same issue and eventually asking for my name as if he intended to cancel my membership. To make matters worse, he later sent another team member over to ask for my name again. This kind of behavior is not only uncomfortable but also unnecessary. I have never had an issue with any other staff members at this gym—aside from one male member who tends to intimidate women—and I’ve always conducted myself respectfully. On several different occasions, when I’ve requested contact information for someone higher up to address my concerns, this manager has arrogantly stated that he is the highest authority and that this is his gym, insisting that he makes all the decisions. This attitude and behavior are unacceptable, especially toward a long-standing paying member. My family and I (my husband and children) are all Planet Fitness members, and we value the gym environment. However, I do not appreciate this type of customer service and disrespectful treatment. I am asking for this issue to be reviewed and rectified immediately, and for someone from corporate or regional management to reach out to me as soon as possible to discuss this matter. Thank you. — A Concerned Good standing Member