Business Details
About
Aquarium Shop
Location
Reviews
4.3
485 reviews
5 stars
350
4 stars
58
3 stars
16
2 stars
9
1 star
52
What are people saying?
AI-generated from customer reviews
Staff Knowledge
Many customers praised the staff for being knowledgeable and helpful, providing valuable advice on fish care and tank setup.
Customer Service Issues
Numerous reviews highlighted poor customer service experiences, including unresponsive communication and issues with online orders.
Product Quality
Feedback on product quality was mixed; while some customers reported healthy fish and plants, others experienced dead or sick livestock.
Store Environment
Several customers noted the store's cleanliness and well-maintained displays, although some mentioned discomfort due to lack of air conditioning.
Pricing Concerns
Customers expressed concerns about high prices and inconsistent inventory, with some feeling that the store was overpriced compared to competitors.
- JRJohn RossOct 22, 20255.0Great selection, and a very helpful staff.
- TUThe Awkward People UnitOct 13, 20255.0Loved the help I received on what to do to redo my fish tank last Saturday. Nikki was awesome explaining how to make my betta fish thrive in a better environment. Will come again đź‘Ť
- SPSteve PeckSep 4, 20251.0When I walked in I was little surprised that it seemed there was nobody in the store.i walked around and saw that nothing really looked super healthy, still I saw nobody. I looked for what I came in for didn't find it and left. I don't think I'll be back.
- ELElizabeth Smith (Liz)Aug 26, 20251.0No Air Condition during heat wave. Walked into this store during the heatwave on Sunday and the humidity from all the Tanks made it feel hotter than it was outside and the poor employees were dripping with sweat. I have an auto immune condition which makes me intolerant to heat and was only in the store for 10 minutes with my Roommate to pick up some shrimp for our tank and was wet and nauseous when I walked out. Management: I am very concerned for the safety of the employees who have to spend extended hours in this environment , they should have air condition or should be sent home until it is fixed whatever the issue is having them work like that is cruel and inhumane and you should be ashamed of yourself and will no longer be patronizing this store.
- SSSerena SeatonAug 14, 20255.0Was smaller than I expected but by design they have a very large inventory and great setup. GPS took me to the alley behind it and it’s not on the main signage so a bit hard to find tucked in the corner. Excellent selection of aquatic plants. The 2 guys working were very knowledgeable and even referred me to purchase something I was looking for online since they didn’t have it. They have great displays and they have most everything labeled. They have bundle deals on some fish and plants too. I came home with 10 fish and 3 plants and spent $125. I will go back again when I’m in the neighborhood.