This past Sunday, I lost my beloved soul dog of 13 years, and I am still overwhelmed with shock and deep grief. The pain is so intense, and every moment without her feels heartbreaking. She passed unexpectedly at home, and in my desperation, I took her to a vet that was open on a Sunday because her regular vet was closed. I arranged for her to be held until her cremation through a third-party company that was used by the Vet, which was set for the following Wednesday, with the ashes returned in 2-3 weeks. Being unfamiliar with this process, I was still in shock when I learned of these arrangements.
That night, a voice inside told me to look into that third-party company, and I thank God I listened. I discovered over 50 negative reviews about their handling—bodies left in trailers for weeks without refrigeration, lost ashes due to shipping issues(lost packages), and more. My heart sank; I immediately left a voicemail at the vet to cancel my dog’s cremation with them. Thankfully, I was able to stop the process in time.
Searching for a new cremation provider, I came across Dear Pet Memorial Park and Paws to Heaven. The reviews were glowing—hundreds of five-star ratings with no negative comments. I called their 24/7 number, and at 1 am, Keith answered with kindness and empathetic care. He gently guided me through every step, explaining everything thoroughly. He even offered a flexible payment plan, showing me that his priority was genuinely helping people through their grief, not just business.
Keith picked up my beloved dog from the vet and returned her ashes to my home within 48 hours. Throughout the entire process, he kept me informed and reassured me. His compassion shone through, and he checked in on me, sharing comforting resources on grief and healing. I was worried about her ashes, but Keith assured me she was in the safest hands.
When her ashes arrived, I was touched by the beautiful mahogany box with a golden nameplate. He also carefully secured her dress, necklace, and a small bottle holding her fur and whiskers—precious keepsakes that bring me comfort in this difficult time.
To anyone reading this, I understand the profound pain of losing a pet. I truly believe that having the ashes back so quickly helps with the grief process and healing.
Keith, if you see this, may God bless you and your family. Thank you from the bottom of my heart for your kindness and support during this incredibly painful time. My family and I will forever trust you to care for our furry loved ones when they cross the rainbow bridge.