Paul Mitchell The School St.Louis

4.7
1351 reviews

About

Beauty School

Location

Paul Mitchell The School St.Louis
30 Maryland Plaza, St. Louis, MO
63108, United States

Hours

Reviews

4.7
1,351 reviews
5 stars
1,130
4 stars
103
3 stars
43
2 stars
20
1 star
55

What are people saying?

AI-generated from customer reviews

Stylist Quality

Many customers praised the skills and professionalism of the stylists, noting great results from their haircuts and color treatments.

Customer Service

Overall, customers reported friendly and helpful staff, although there were some complaints about the front desk service and communication.

Experience Consistency

While many had positive experiences, some customers reported dissatisfaction with the final results, particularly regarding hair color and cuts.

Environment

The salon environment was frequently described as welcoming and pleasant, contributing to a positive overall experience.

Training Issues

Several reviews highlighted concerns about the training of students, with some customers feeling that instructors did not provide adequate guidance.
  • JR
    John Riley
    Nov 5, 2025
    5.0
    Everything was good… but the only thing that bothered me was my hair girl kept chewing gum right in my ear! I still have a few grays that got missed but that ok. Other than that it was good.
  • AW
    Angela Wilson
    Nov 3, 2025
    5.0
    Went in for the appointment and was taken back quickly. The person that worked on my daughter was very understanding and did a great job. There were very few questions she had to ask her instructor. The instructor was very knowledgeable on how to create the look my daughter was going for. Very helpful, hair turned out fantastic and overall, a great experience! Thank you!
  • FM
    Farahnaz Madjlessi
    Nov 3, 2025
    2.0
    The student was lovely. However, I left in tears after checkout: 1) My scalp with incredibly and painfully itchy from the products the teacher had put in it. Not to mention, the teacher put way too much in my fine hair. 2) I asked for blended, long layers— I now have choppy, wolf cut layers that I will have to curl until it grow out. It looks like a staircase when straightened. It will take my hair roughly three months to grow. 3) I asked for a blow out, and was left with a sticky and crunchy mess with no volume. It looked like when you put heavily gel hair in a straightener. 4) if the time slot says 11-1, plan your day to be there for three to four hours, instead of two. I wish the student the best, and I know it’s a school; but I won’t be returning. This is the absolute worse my hair has looked in a very long time.
  • AG
    Asharra Grant-Davis
    Nov 1, 2025
    5.0
    I came and got iron work and a hair cut for less than $30! Terry was my future professional and he did an amazing job. You could tell they were still learning but I have a difficult grade of hair to handle and he overcame the obstacle gracefully. I’m extremely tender headed but they didn’t hurt me at all. I’ll definitely return it was a great experience.
  • JM
    Jay Aditya Modak
    Oct 16, 2025
    1.0
    I've been coming here for the past 1.5 years. Everytime I make sure to double check the appointments I have just to make sure the timings are correct and they ALWAYS tell me that they have a 30minute waiting time. Today when I came they straight up refused service because I arrived at 2:25 whilst my appointment was at 2:15 irrespective of what they told me earlier this morning when I called. I am outraged by the audacity of the front desk to talk to me how I was talked to. They denied to have said anything regarding the time intervals and we're extremely racist. Being a regular customer here and experiencing the harassment and misinformation and later being blamed for that is unacceptable and gosh I am so upset and feel so attacked. Next time you open services for customers maybe train or pay your employees enough so that they learn how to talk to customers first UPDATE : Kristen from the front desk called me to threaten me that since I put up this truthful review they shall not be taking anymore appointments from me. This clearly refelcts how afraid they are to hear the truth and for their audiences to be made aware of their actual customer service. Now it's your call you want to go there no not.