PARR Truss Vancouver

Reviews

• TV

  Tony Vasquez

  Oct 28, 2021
  1.0
  This place is a joke I mean overall customer service, contact for change in scheduling, showing up unannounced 2 1/2 hours early I don’t understand how they expect to continue to run a company. If it wasn’t for me calling to confirm the delivery time for Tuesday morning the night before they would’ve never called and told me that it was full on canceled then when they finally do reschedule it do they call and tell when no of course not so finally was able to reach someone to confirm the new date and time then they end up showing up 2 1/2 hours early should’ve made them sit there for 2 1/2 hours! I will never use this company again this is not the first time they have done me dirty!
• WS

  William J. Sobolewski

  Aug 30, 2013
  4.0
  I ordered over $1,500 in trusses for a 22 ft. x 22 ft. garage in Camas, Washington. As ordered, the customer quote, layout, and engineering drawings showed a 2x6 bottom chord for storage. Through a mix-up in communication, when the trusses were delivered, the bottom chord of trusses consisted of a 2 x 6 at mid-section and two 2 x 4 butted at each end. When I contacted the sales person, the sales person offered to correct the error but offered no compensation for the delay in the project. I said this was unacceptable and requested that the trusses be removed and requested a full refund of the purchase price. I wrote a letter to the President of the company explaining the problem which occurred. Steve Turner who is the owner and president of the company requested that I meet with him to discuss the problem. Mr. Turner was very understanding and apologized for the mistake. Though I did not expect any compensation for the mistake, he gave me a check for $300. We both left the meeting in good terms. .

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