PARR Design Center NE PDX

Reviews

• JV

  Joana Valdez

  5 days ago
  5.0
  Very satisfied! Results turned out exactly how i envisioned! Highly recommend!
• RA

  Richard Alexander

  Mar 28, 2019
  5.0
  Excellent help, immediate quote, the Cabinets are beautiful
• BT

  Brandon Thoennes

  Nov 3, 2018
  1.0
  I cannot express how displeased I and my family are with the level of service we received during a kitchen remodeling project that we completed through Parr. They performed such poor workmanship and customer service that we wrote a letter to their president expressing how we felt about their performance. We did not receive a response, but have included it below in hopes that others will find a different cabinet shop for their remodel projects after you read what we dealt with. Dear Mr. Testa, Our company used your cabinet design and install services on a home renovation project we have recently finished. Initially, we were very impressed with the level of professionalism and service we received. Unfortunately, once our cabinets were ordered our experience with your company quickly went downhill. The final order was sent over on March 27th for cabinets and countertops. A final measure was done on March 29th. Several weeks later we were informed that during shipment one of our cabinets was dropped off the truck and a replacement would need to be ordered. We are business owners ourselves and know that things happen that are out of anyone’s control so this was not a problem as long as it did not affect our timeline. Our cabinets were installed on May 5th with a temporary one in the place of the damaged one so the counter measurements could be done, and the job was performed well. There were several doors that were damaged and adjustments that needed to be made in addition to installing the remaining trim out pieces. We were informed that this was part of the process and a cabinet doctor would be out to assess which parts needed to be replaced, repaired, and what pieces would still need to be ordered. Since the day our cabinets were installed we have had 2 no shows from your cabinet doctor, and 5 other visits that continually left the job undone. Parts were missing, measurements were taken incorrectly, and other issues have kept our job in the final stages of completion. It has been over 11 weeks since our cabinets were installed and the job is still not finished. A measuring error has caused the cabinet above our stove to be about 6 inches too short, and a trim piece that was ordered to close the gap above the refrigerator was never delivered or installed. We also went ahead and installed another trim piece that was left undone. In addition to the issues we have had with the completion of our job, the lack of communication and follow up from your team has left us responsible for reaching out to obtain regular status updates. Our main point of contact was only able to make scheduling arrangements and was unaware when our parts would be arriving. We were told that the manufacturer was responsible for the lack of finishing work, but from our perspective little was done to resolve the issues we were left with. Enclosed with this letter is the final payment for our job. You will find that we have paid the full amount despite a job we feel has not only been done poorly, but also left incomplete. At this point waiting on your team to finish the job is costing us time and money. We have been extremely disappointed in our experience with Parr and will not be using your services in the future. However, we felt that as business owners we would want to be informed if one of our customers was this dissatisfied with their experience. Please inform us of your receipt of our payment along with a zero balance invoice. Thank you for your time. Sincerely, Thoennes Properties Northwest

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