TRUST ALL THE BAD REVIEWS AND DON'T THINK YOU WILL BE THE EXCEPTION, LIKE I DID. First they push & push for you to give them the form that releases "the body" to them. They do this because once they have that, you're forced to work with them. After reading all the bad reviews, I decided I absolutely did not want to risk having to deal with bad customer service and extra stress on one of the hardest days of my life, that was the LAST thing I needed. I decided I would hire another chapel for the services and would only bury my father here, thinking they couldn't POSSIBLY mess up the day doing it that way, I WAS WRONG!! They told me I would be booked for the last appointment of the day to bury my dad, we had to be done with services by a certain time so that they could "close" the cemetery, otherwise they would charge us an additional fee as they have to pay their staff overtime, understandable. On the day of, my father's services went a little longer than expected, the chapel we were working with informed me that the cemetery was calling them, LIVID and telling them we need to get there ASAP, that they were charging us a fee AND THEY DIDN'T WANT THE PASTOR TO SPEAK AT THE BURIAL, meaning just throw my dad in the dirt, no service and call it a day. WHO DOES THAT?!! This caused SO much stress, I had to rush out of the building, telling everyone to hurry to the cemetery, moments that were supposed to be special (closing the casket, ushering to the Hurse) were overshadowed. We ended up getting to the cemetery about 15 minutes late. The burial service still ended on time. I would be fine paying whatever fee they said as I can understand, if you're late, you're late BUT what I will NEVER understand is ruining such an important day that I will never be able to do over again. I was not in the right headspace at all once that situation happened. I didn't feel present at the burial because I was so stressed with the pressure they put on us. Money is nothing, it comes and goes, I would have paid any fee they asked but DEMANDING that the pastor doesn't speak at the burial is so far beyond UNMORAL. PLEASE DO NOT USE THIS PLACE UNDER ANY CIRCUMSTANCES, take your money elsewhere.