Customer Service
Many customers praised the leasing consultants, particularly Shanyia and April, for their helpfulness, patience, and professionalism during the application and moving process.
Management Issues
Several reviews highlighted ongoing problems with management, including miscommunication, unprofessional behavior, and a lack of accountability.
Property Condition
There were numerous complaints about the condition of the apartments, including maintenance issues, cleanliness, and pest infestations, which have not been adequately addressed.
Positive Community Feedback
Despite some negative experiences, many residents expressed satisfaction with the community atmosphere and improvements made by the new management team.
Mixed Experiences
Reviews reflect a divide in experiences, with some residents reporting positive interactions and others facing significant issues, indicating inconsistency in service and property management.