Pappas Toyota

Reviews

• KB

  Katrina B

  6 days ago
  5.0
  I worked with Jason at Pappas Toyota to purchase a Land Cruiser from out of state. Jason and the entire team at Pappas make the process super easy. Jason was always available to answer my questions, which I had a lot of, over text or phone. He helped me customize the vehicle so I was getting exactly what I wanted. New vehicles are expensive, so I wanted to get it right, and I was confident though the whole process. The best part, paperwork was a breeze. Highly recommend working with Jason and the entire team at Pappas Toyota, even if you live out of state.
• AM

  Ashley Morris

  Oct 29, 2025
  1.0
  Ordered a custom vehicle. Waited a month and what we were sold was a base model with no options that we ordered. When we realized and told the sales guy, he made it out to be completely our fault for not noticing. They then had the balls to try to charge us for the features in an attempt to sell the lot car instead of reordering the correct car. He literally laughed at us when we said waiting a month just to be sold the literal wrong car was an inconvenience. We asked that the car be reordered but they were really pushing to sell us one off the lot that had additional features we hadn't originally ordered. For some reason they really wanted to sell the lot car but wouldn't budge on the price or removing the cost of the additional unwanted feature. I literally asked to reorder what we originally ordered 3 separate times and it was like the last thing he wanted to do. And this car isn't even new - it's got 160 miles on it. We were told that the trim guard package we originally ordered would be available to put on aftermarket. This was a blatant lie and the only guards that can be put on after market are mud guards. Definitely didn't end up with the car we wanted. We were given two different stories about what happened, neither make sense. One - someone (not the sales guy, of course... 🤔), put the order in wrong to the factory. Two - there were 2 cars in the same color that arrived on the same day. Someone (?) put the customer names on the wrong vehicles and the sales guy didn't double check everything before finalizing the sale. Either way, this shows lack of attention to detail and lack of accountability. We TRUSTED the Pappas name, so why would we think to double check every little thing? Clearly, they leave it up to the customer to make sure their work was done accurately. The sales guy needs to SLOW DOWN physically and mentally and pay more attention to what he's doing. If you aren't an assertive person Pappas will take full advantage of you. Would not recommend and wouldn't have even closed the sale if we didn't need the car so bad. They did eventually take off the price of the additional feature, but we weren't able to add on all of the missing features after market. Edit to respond to Pappas - this experience was not "less than outstanding," it was absolutely terrible Unless you are willing to exchange the vehicle for the exact one we ordered, I don't feel that any further conversation would be beneficial.
• PR

  Paul Rogers

  Oct 29, 2025
  5.0
  We had an outstanding experience working with Mike Wagner at Pappas Toyota. From the moment we walked in, Mike made us feel welcome and comfortable. He’s extremely knowledgeable and really took the time to help us find the perfect Toyota Tacoma. What stood out the most was how honest and upfront he was about the vehicle—no pressure, no surprises, just genuine transparency. The entire process was smooth and stress-free, and thanks to Mike’s help, we drove away feeling completely confident in our new Tacoma. We honestly couldn’t be happier with both our truck and the customer service we received. If you’re looking for someone who truly cares about his customers and makes buying a vehicle easy, we highly recommend asking for Mike Wagner at Pappas Toyota!
• DA

  Dontae Armour

  Oct 27, 2025
  5.0
  I had an outstanding experience working with Shay at Pappas Toyota. From the moment I walked in, he was friendly, professional, and genuinely focused on helping me find the right vehicle and not just making a sale. His wealth of knowledge across all Toyota platforms was impressive. He didn’t just recite features but was able to break everything down in a way that made sense and helped me feel confident in making a decision without being pushy. I highly recommend!
• NK

  Nash KA

  Oct 26, 2025
  5.0
  *service department experience only* Dropped off my Grand Highlander Hybrid Max Platinum for its first free 5000 mile service 2 days ago. Service rep addressed my concerns, did software update, scheduled maintenance and I returned home without any issue. The next day I opened the trunk to fold third row seats and noticed the battery compartment cover not flush like it was opened and not completely closed shut, took pics. Next, I opened the cover to find the positive battery terminal cap open, it wasn't closed click-shut. Took pics, I thought may be the service reps could have been in a hurry so I closed the battery cap, panel cover and was about to close the truck and I find a tiny dent in the cargo sill plates and that's when I lost it. This is a 6 month old car and we didn't even load a bag of mulch in the back let alone a heavy metal object or a even a suitcase that could cause a dent like that in that hard metal sill plate. I clean my car every week inside out and would have noticed this small dent if it had existed before handing it over. I'm not pissed, I'm just disappointed as my service experience was good otherwise. If the tech dropped a tool on it, it's ok to let me know, I wouldn't be mad. Things happen. But assuming I wouldn't notice if they keep quiet is what their mistake was. Connecting the dots it's obvious they were trying to unplug/plugback battery terminals for software updates/part of maintenance and might've dropped a tool on sill plate during that half baked battery cap/cover closing attempt and didn't bother informing me. It's a $300 cargo sill plate I ordered from Toyota online and installed just last month, own up to any accidental mishaps during service next time please or your actual service reputation could be lost. Thanks. Edit: Also included the pic I took last month after installing the illuminated cargo sill plates for comparison. Update: Thanks to the manager Gino for addressing the issue, they replaced the sill plates at no charge. Raised the rating to 5.