Panera Bread

Reviews

• DD

  Dave

  Sep 27, 2025
  1.0
  It is a shame this business is not operating better. The food is OK. The coffee is not “hot”, which makes it hard to enjoy. The service is OK, the guy at the register was friendly enough and kind. The atmosphere is fine, they even have a little outside area. But, overall, it somewhat falls short due to the coffee not being refreshed timely enough. Update I’m updating my review, from 2-stars to 1-star, based on additional experience. Today, the coffee was again lousy. The service was poor. There was no one at ordering when I arrived. The staff person was unfriendly. For example, I greeted him and asked him how he was doing. He did not respond. And he did not thank me for my business when he gave me my change. These are little things , but they make the experience for both customers and staff. This business is not executing well. Just my opinion here.
• GJ

  Gillian Javetski

  May 21, 2025
  5.0
  I’m not someone who usually leaves reviews, but the Panera Bread at Overlook Hospital truly deserves a shoutout. This team goes above and beyond in a setting where the stakes are high and the pace never lets up. Working in food service is hard anywhere, but here, they’re serving busy doctors, patients with special dietary needs, and families under stress, and they do it with grace, care, and a smile. I’ve watched staff members go out of their way to find soft foods for someone with swallowing issues or track down a comforting cup of hot tea for a patient. These may seem like small things, but they make a huge difference in a hospital setting. The warmth, efficiency, and humanity of this team stand out, and I just wanted to say thank you. You’re doing a great job.
• TN

  Tata Negron

  May 19, 2025
  1.0
  I have my mom at the ICU here, I decided to take break and come downstairs to eat something and instead of choosing the cafeteria, I unfortunately picked Panera, I ordered a croquet sandwich and I asked the cashier without onions, I opened and it was full of onions. I took it back and I was explaining to one of the employees that the promotion sign shows that it comes with onions but the cashier was telling me that the one with onions was the other one, she said her system didn’t show that it was with onions. When I took it back and I was explaining myself to one employee, another one came in between of the conversation and with a really unprofessional and nasty attitude asked me: ok ok do you want another one or do you want a refund? I said: is the other one coming with onions also? She said looking very annoyed: yes! Is on the spread…I asked for my refund and left. They shouldn’t be employed at a place like this where you need to be more compassionate and kind with people. We are here for a reason…we have someone fighting for their life here. Hope management or supervisor could see this review and take a proper action to resolve this issue for future customers. Date 5/19/25, time 4:15pm.
• TE

  Tiwanna Ellerbe

  Dec 10, 2024
  5.0
  I've never had a bad experience, or food, from here!
• LL

  Lea Lowery-Lockett

  Nov 21, 2023
  5.0
  I went this sunday and the staff are so accommodating, and the guy who works at the register made my day! thank you!