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From focusing on quality, clean ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Philadelphia is here with warmth and welcome. Panera Bread. Food as it should be.
I had an issue that was not really anyone’s fault it was a warmer issue and the Manager Robin had great customer service. I appreciate how she handled the situation and I will be returning.
CC
Carm C
Oct 8, 2025
5.0
My daughter's new favorite spot now. Good food, good treats and drinks. Neysa is super nice and does her job very well. She's the meaning of great customer service. Thank you Neysa and keep doing what you're doing.
NS
Nick Salerno
Oct 2, 2025
3.0
Needed to use bathroom, but was denied because it was only for employees. Are you kidding me? Who stops a lying customer from using the bathroom
AW
anne white
Sep 23, 2025
1.0
This Panera absolutely sucks. I placed an order at 8:44am for a 12:10 pick so I could beat the rush. When I arrived my food wasn’t in the preparing stage. Most people who come to this location are employees of the hospitals and have strict timelines on when they need to get back. I could understand if I placed the order an hour before (it gets really busy around lunch) but 3 hours is ridiculous. They either need new management or to hire more people. Whoever is managing is not doing a great job of being proactive about getting orders completed before lunch starts. Super unorganized and unprofessional. You’re better off trying to get served at the other location that’s a little further.
JS
Jullien Searfoss
Sep 11, 2025
3.0
I ordered in the app. It told me my food would be ready at 12:23. I showed up early, just in case. In ordering my food, I looked closely at the ingredients because I have a few allergies. I ordered the strawberry caprese salad.
My drinks were made and then sat there for 15 minutes melting before my food finally came out at 12:57.
I rushed back to the hospital to find the thing I am allergic to on my salad. Onions. NO WHERE did it say this salad had onions and no where does it allow you type in specific odd allergies such as this one. AND THEY FORGOT MY CHICKEN
Very disappointed.
*Update: I decided to go back for the chicken and the manager was very nice and gave me the chicken for my salad and apologized for the mishap