Panera Bread

Reviews

• ER

  Elmer Rodriguez

  Sep 22, 2025
  5.0
  I don't usually do franchises or change Panera bread here Panera bread there it's all the same to me. I just signed up for the sleep club taking advantage because I drive over 50 hours a week and I'm always on the road it's nice to have a clean restroom and a coffee with great bakery always nearby. However this review goes out to an amazing individual that works at this Panera bread. That's Superstar name is Gage. The four or five times that I've been here I've seen her at least three or four times and has always been amazing very welcoming very comforting and extremely sweet. I have interacted with other individuals however I strongly believe this is the type of individual that needs to train and lead your team training on a national level. Congrats Panera you have won my business and no not because of the amazing sick club or your fantastic breads but because of a certain individual that stands out with her amazing attitude and demeanor.
• TG

  TODD GIFFORD

  Sep 16, 2025
  1.0
  Very disappointed, French dip sandwich why not just order french onion soup, tuna salad sandwich how about a little bit fish with your mayo.
• DD

  DG

  Sep 12, 2025
  1.0
  Larger paper bills are not accepted at this location. Just something to keep in mind.
• JR

  Jennifer Rentis

  Sep 12, 2025
  1.0
  I went to panera yesterday @4:41pm and have never been made to feel more like a horrible dishonest person than I did at that time. I decided to pick up a quick dinner for my family. I chose to go through the drive thru because I had a very long day and did not have the energy to take my young kids into the facility. We ordered over 60 worth of food which included 3 Pick 2 orders two of which were with tomato soup. It took the staff a good 10 minutes to pack our back after we paid, and I handed the bag to my husband told him to check and make sure everything was included since the bag felt light for the amount of food we had ordered. I also said make sure they remembered our soups. The last time my friend went to Panera they forgot the soup. My husband looked through the bag and pulled everything out no soup. So I pulled around parked and went inside. I told the manager that they forgot the two soups to my drive thru order. To which the manager responded "are you the full sized grill cheese? I saw him put the soup in the bag." I said yes I just came from the drive thru and my soups are not in the bag. As she walked to the back she said again "I know I saw him put it in the bag, maybe it was another bag." As I stood there I thought wow I've never experience the questioning of a customer like this before. When she came back out she had a small brown bag in her hands but instead of handing it over she said may I look in your bag to check first? My response was I've got to say this is absolutely insulting that you have the nerve to question my integrity in this manner and I up-packed the bag in front of her turned it side ways and said see no soup. She said well I just wanted to make sure some people don't know what to look for. I said I am beyond insulted and this is horrible that you would make a customer you wronged feel like they are in the wrong. She said well here are your soups and I hope you have a better day. I said I was having a great day until my integrity was insulted by you. She then said by have a wonderful day hopefully you have a better day tomorrow. I have worked in customer service for almost 20 years at one level or another and would have been written up or fired if I spoke to a customer in that fashion. This was a horrible experience over two tomato soups! If my daughter did love the tomato soup so much and wasn't feeling under the weather I would have left and told her keep your 5 dollar soups. You might want to do a better evaluation of the people you put in a management position and how they treat their customers. They are a representation of your facility and due to this experience I will NEVER go back to the El Cajon (fletcher) Panera. I will drive an additional 5 minutes and go to the Santee location where when they forgot my friends soup they responded with "I'm so sorry that happened here are your soups."
• ZB

  Zeyad Butrus

  Aug 26, 2025
  2.0
  The only reason I give two stars because it doesn’t make sense to me I order lunch chipotle chicken, the same breakfast but without egg it’s almost $12 but the same sandwich with egg it is 8$ something so I have no idea why took the egg off and make the sandwich more expensive for lunch 🥴otherwise the sandwich is delicious .The price I confused with. Someone explain to me .